Resources Admin Officer: Customer-Focused Administrator

Berneslai Homes; Cuadrilla de Ayala; On-site; EUR 32,000 - 33,000; Full time

Benefits offered by this job

Agile working

Pension

Gym discount

Training & development

Job summary

Berneslai Homes is recruiting an experienced Resources Admin Officer to join our busy team in Barnsley. You will provide professional admin support, manage correspondence, and help maintain accurate records to support tenants and colleagues.

Join us and contribute to a values-led housing provider; you will handle meetings, minutes, templates, and customer communications while delivering a responsive, customer-focused service.

Qualifications

• 4 GCSEs (A-C Grade) or equivalent qualification OR relevant office experience.
• Demonstrate a positive, flexible approach to teamwork.
• Experience of providing administrative support in busy environment including maintaining accurate records.
• Experience of working within customer focused service.
• Ability to organise and prioritise own workload with minimum supervision.

Responsibilities

• Provide a high-quality clerical and typing service, including the preparation of general correspondence, bespoke letters, reports, and other administrative documents. Support effective tenant liaison and coordinate clear internal and external communications to ensure consistent and professional information sharing.
• Attend meetings as required within the Resources Directorate and undertake minutes of those meetings as required.
• Utilise standard letter templates and update these as and when necessary, in liaison with the Senior Administration Officer and the appropriate Officer within the relevant service.
• Respond to and process customer insurance claims, providing relevant tenancy details, property details and repairs history. This also involves the consultation with other services to facilitate resolution.
• Update and maintain the customer profile database and extract information from systems as required.

Skills

Teamwork

Customer service

Organisation

Prioritisation

Education

GCSEs A-C or equivalent

Job description

Berneslai Homes is recruiting an experienced Resources Admin Officer to join our busy team in Barnsley. You will provide professional admin support, manage correspondence, and help maintain accurate records to support tenants and colleagues.

Join us and contribute to a values-led housing provider; you will handle meetings, minutes, templates, and customer communications while delivering a responsive, customer-focused service.