Resources Admin Officer 202611

Berneslai Homes; Cuadrilla de Ayala; On-site; EUR 32,000 - 33,000; Full time

Benefits offered by this job

Agile working

Pension

Gym discount

Training & development

Job summary

Berneslai Homes is recruiting an experienced Resources Admin Officer to join our busy team in Barnsley. You will provide professional admin support, manage correspondence, and help maintain accurate records to support tenants and colleagues.

Join us and contribute to a values-led housing provider; you will handle meetings, minutes, templates, and customer communications while delivering a responsive, customer-focused service.

Qualifications

• 4 GCSEs (A-C Grade) or equivalent qualification OR relevant office experience.
• Demonstrate a positive, flexible approach to teamwork.
• Experience of providing administrative support in busy environment including maintaining accurate records.
• Experience of working within customer focused service.
• Ability to organise and prioritise own workload with minimum supervision.

Responsibilities

• Provide a high-quality clerical and typing service, including the preparation of general correspondence, bespoke letters, reports, and other administrative documents. Support effective tenant liaison and coordinate clear internal and external communications to ensure consistent and professional information sharing.
• Attend meetings as required within the Resources Directorate and undertake minutes of those meetings as required.
• Utilise standard letter templates and update these as and when necessary, in liaison with the Senior Administration Officer and the appropriate Officer within the relevant service.
• Respond to and process customer insurance claims, providing relevant tenancy details, property details and repairs history. This also involves the consultation with other services to facilitate resolution.
• Update and maintain the customer profile database and extract information from systems as required.

Skills

Teamwork

Customer service

Organisation

Prioritisation

Education

GCSEs A-C or equivalent

Job description

Salary:£26,427 to £26,847
Working Arrangements:Full Time
Hours of Work:37 hours per week
Status of Employment:Permanent
At Berneslai Homes, we strive to be an ambitious, forward-thinkingsocial housing provider and employer. Working for us offers you a chance toplay a real part in improving homes and communities throughout Barnsley.

Managing around 18,000 homes on behalf of Barnsley Council,our ‘3 Cs’ values are at the heart of all we do here – we promise to always puttheCustomer first, have aCan doattitudeto make change happen, and stayCuriousto make sure weget things right.

We’re proud to announce that we are the first localauthority to achieve the highest C1 grading from the Regulator of SocialHousing following our recent inspection. This outcome means that we meetconsumer standards as a landlord, identify when issues occur, and implementplans to prevent recurrence—demonstrating our commitment to providinghigh-quality homes and prioritising tenant safety, needs, and well-being.

The Resources Admin Officer role:

We have an exciting opportunity for an experienced administrator to join our Resources team. As our Resources Admin Officer, you will play a vital role in providing comprehensive and professional admin support within the Resources team and company wide where required.

You will interact with many of our stakeholders both internal and external and will show our values each day by ensuring a customer focussed service is provided to all.

Key duties and responsibilities of our Resources Admin Officer:

• Provide a high‑qualityclerical and typing service, including the preparation of generalcorrespondence, bespoke letters, reports, and other administrative documents.Support effective tenant liaison and coordinate clear internal and externalcommunications to ensure consistent and professional information sharing.
• Attend meetings as required within the Resources Directorate and undertakeminutes of those meetings as required.
• Utilise standardletter templates and update these as and when necessary, in liaison with theSenior Administration Officer and the appropriate Officer within the relevantservice.
• Respond to andprocess customer insurance claims, providing relevant tenancy details,property details and repairs history. This also involves the consultationwith other services to facilitate resolution.
• Update and maintain thecustomer profile database and extract information from systems as required.

Please refer to the full Job Description and Employee Specification upon completing your application.

What we’re looking for in our Resources Admin Officer:

• 4 GCSEs (A-C Grade) or equivalent qualification OR relevant office experience
• Demonstrate a positive, flexible approach toteam working
• Experience of providing administrativesupport in busy environment including maintaining accurate records
• Experience of working within customer focusedservice
• Ability to organise and prioritise ownworkload with minimum supervision

What you might be asking is, why work for us?

We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

• Agile Working Packages
• Excellent Pension Scheme
• Discounted Gym Membership
• Fantastic Training and Development Opportunities

• We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
• This post requires a Basic Criminal Record Check.
• CVs will not be accepted.

Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.