Reservations Trainee

AccorHotel; Palma de Mallorca; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hospitality group in Palma de Mallorca is seeking an intern for their Revenue team. The role involves managing bookings, supporting daily tasks, and ensuring excellent guest experiences. Ideal candidates are EU nationals, fluent in English and Spanish, and pursuing a degree in Hospitality Business. The internship offers competitive compensation, accommodation, and great discounts with various partners.

Servicios

Accommodation included

Daily lunch at in-house restaurant

Great discounts at Ennismore hotels

Free subscriptions to Canva and Podimo

Formación

• EU Nationality is required.
• Proactive attitude and strong attention to detail.
• Ability to work as part of a team.

Responsabilidades

• Support daily tasks of the Revenue team.
• Manage bookings, modifications, and cancellations.
• Input booking details into the Property Management System.

Conocimientos

Fluent in English

Fluent in Spanish

Attention to detail

Effective communication

Multitasking ability

Educación

Currently pursuing or recently completed a degree in Hospitality Business

Descripción del empleo

What you’ll do

• Supporting the daily tasks of the Revenue team learning how pricing and distribution decisions are made.
• Receive and manage new bookings, modifications and cancellations in a clear and professional manner.
• Accurately input booking details into the Property Management System ensuring correct dates, rates and guest preferences.
• Draft and send confirmation emails, vouchers and cancellation policies in a timely manner.
• Record and follow up on specific preferences such as bed types, connecting rooms or other individual needs.
• Verify real‑time availability and apply appropriate rates based on segments (corporate, FIT groups, etc.).
• Share relevant information with front office, housekeeping and other teams to ensure a seamless guest experience.
• Assist in managing room blocks, rooming lists and special conditions for groups or tour operators.
• Gain hands‑on experience with PMS, channel managers, booking engines and other essential reservation platforms.

Qualifications

What we are looking for:

• EU Nationality is required.
• Fluent in English and Spanish; other languages are a plus.
• Currently pursuing or recently completed a degree in Hospitality Business or a related field.
• A proactive attitude and strong attention to detail.
• Effective communication skills and ability to work as part of a team.
• Ability to multitask and prioritize tasks in a fast‑paced environment.

What’s in it for you

• A competitive package and plenty of development opportunities.
• Accommodation included.
• Lunch is served daily at the in‑house restaurant.
• Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments.
• Join an innovative and fast‑growing international group committed to building new hotels and a global brand.
• The opportunity to challenge the norm and work in a creative and rewarding environment.
• Be part of a team passionate about creating great hotel experiences and building a portfolio of brands.
• Great discounts at all Ennismore hotels and special discounts at numerous island businesses.
• Free subscriptions to Canva and Podimo.
• Activities to build an amazing team of students.
• Regular team meetings from team‑building activities to an end‑of‑season super party; we work hard but we know how to have fun!

Remote Work: No

Employment Type: Intern

Key Skills

Active Directory Administration, English Language, Access Control, Jpa, Legal Support, Airlines

Experience: years

Vacancy: 1