Reservations Agent Italian CRO Madrid 1

EY; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading international hotel group in Madrid is seeking a passionate individual for their Reservation Department. You will ensure excellent service and compliance from the start of the reservation process to confirmation. Candidates should possess flexibility, strong communication skills, and be proficient in Italian. This position also offers competitive remuneration and extensive training opportunities.

Servicios

Continuous Training Plan

Special employee rates

Health insurance

Incentives and Benefits Plan

Formación

• Flexibility, proactivity and a goal-oriented approach.
• Excellent communication skills.
• Schedules flexibility.
• Sales skills valued.
• Experience in customer service preferred.
• Knowledge of Italian is a must.

Responsabilidades

• Report to the Supervisor and ensure service compliance.
• Provide information on hotels and services.
• Perform upselling and cross-selling actions.
• Exceed customer expectations.
• Be available for full-time face-to-face functions.

Conocimientos

Flexibility

Excellent communication skills

Sales skills

Customer service experience

Knowledge of Italian

Educación

Training in Hospitality, Tourism or similar

Herramientas

Microsoft Office

Internet

Database Management

Descripción del empleo

Are you passionate about hospitality and the art of welcoming? Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide. At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

Role and Responsibilities

• Report to the Supervisor of Central Reservation Office and ensure compliance with reservation service across direct and indirect channels, from reservation request until confirmation.
• Provide information about hotels, products and services offered.
• Carry out upselling and cross‑selling actions, actively contributing to revenue increase.
• Exceed customer expectations and guarantee excellent service.
• Be available to perform full‑time face‑to‑face functions.

Qualifications

• Flexibility, proactivity and a goal‑oriented approach.
• Excellent communication skills.
• Schedules flexibility.
• Training in Hospitality, Tourism or similar (preferential factor).
• Sales skills (experience in reservation management or in the commercial area valued).
• Experience in customer service (preferential factor).
• Knowledge of Italian is a must.
• Computer knowledge: Microsoft Office, Internet, Database, etc.>

  What we Offer

  • Integration in a dynamic team focused on excellence service.
  • Remuneration compatible with the role.
  • Continuous Training Plan to enhance career development.
  • Access to the e‑learning training platform.
  • Possibility of functional, national and/or international mobility.
  • Incentives and Benefits Plan.
  • 40, 30, 20 or 16 hours per week options.
  • Leisure: special rates for employees, family and friends in several services of the Minor, National and International Group – accommodation, F&B, etc.
  • Credits awarded based on years of service to offset stays or meals at Minor, National and International Group hotels, resorts and restaurants.
  • Health insurance.

  This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector. We count on you!