Remote WFM Manager - Global CS Excellence

Booksy; España; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading beauty marketplace is looking for a remote CS Workforce Management Manager in Spain. The role involves overseeing workforce planning, forecasting, and adherence to service levels. Candidates should have deep expertise in WFM, excellent analytical skills, and proficiency in relevant tools. Join a diverse team committed to exceptional customer service and grow within a rapidly evolving organization.

Servicios

Flexible working hours

Opportunity to work remotely

International team collaboration

Formación

• Proven experience in a global customer support or contact center environment.
• Strong knowledge of WFM processes: forecasting, scheduling, reporting.
• Analytical mindset with strong attention to detail.

Responsabilidades

• Build and manage workforce plans to support business growth.
• Create reliable volume forecasts using data and trends.
• Drive scheduling to meet service level objectives.

Conocimientos

Workforce Management expertise

Analytical mindset

Strong communication skills

Excel/Google Sheets proficiency

Herramientas

Verint

NICE

Zendesk WFM tools

Descripción del empleo

A leading beauty marketplace is looking for a remote CS Workforce Management Manager in Spain. The role involves overseeing workforce planning, forecasting, and adherence to service levels. Candidates should have deep expertise in WFM, excellent analytical skills, and proficiency in relevant tools. Join a diverse team committed to exceptional customer service and grow within a rapidly evolving organization.