Remote T3 Support Engineer: Backend & API

SupportYourApp; Sevilla; Remote; EUR 54,000 - 81,000; Full time

Benefits offered by this job

Remote work from EU

USD compensation

Inclusive international environment

Referral rewards

Flexible workload balance

Health policy

Development-focused leadership

Trust-based culture

Job summary

SupportYourApp is seeking a T3 Support Engineer to troubleshoot backend issues, analyze logs, and implement safe fixes. The role emphasizes customer-facing communication, strong SQL skills, and experience with cloud services (AWS).

The position supports fully remote work from the EU and offers USD compensation with a multinational, multilingual team. Ideal candidates will have engineering or SRE experience, solid debugging abilities, and a proactive, collaborative attitude.

Qualifications

• Excellent English skills (C1+).
• Experience in Technical Support, SRE, or Engineering with strong troubleshooting and code-reading skills.
• Proven customer-facing experience in a technical support or customer support role.
• Strong SQL skills and experience with production-scale relational databases.
• Strong customer-focused approach and excellent communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Working knowledge of PHP and/or JavaScript/TypeScript.
• Familiarity with AWS or another cloud provider, including logs, services, and secrets.
• Experience with Sentry or similar error-tracking tools and Grafana or similar monitoring tools.
• Strong written communication skills and ability to document technical findings clearly.
• Strong analytical thinking and research skills.
• Ability to identify escalation to Engineering when required.

Responsibilities

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations.
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
• Analyze logs, error traces, and metrics to identify root causes.
• Query production databases (read-only) to validate data-related issues.
• Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches.
• Escalate complex issues to Engineering with clear documentation and findings.
• Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes.
• Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations.
• Maintain deep understanding of client solutions and meet KPI

Skills

SQL

Troubleshooting

Customer-facing

PHP

JavaScript/TypeScript

AWS

Sentry

Grafana

GraphQL

English (C1)

Code-reading

Tools

Sentry

Grafana

GraphQL

REST APIs

Job description

SupportYourApp is seeking a T3 Support Engineer to troubleshoot backend issues, analyze logs, and implement safe fixes. The role emphasizes customer-facing communication, strong SQL skills, and experience with cloud services (AWS).

The position supports fully remote work from the EU and offers USD compensation with a multinational, multilingual team. Ideal candidates will have engineering or SRE experience, solid debugging abilities, and a proactive, collaborative attitude.