Remote Swedish/English Contact Centre Agent — 6-on 3-off Shifts

TUI; Palma de Mallorca; A distancia; EUR 21.000 - 25.000; Jornada completa

Descripción de la vacante

A leading travel company is seeking a skilled professional for a customer support role in Palma de Mallorca. The ideal candidate will be bilingual in English and Swedish and will thrive in a dynamic, tech-savvy environment. Responsibilities include assisting guests via phone and online channels, and using AI technology to resolve issues efficiently. This position offers a competitive salary starting at 21,300€ gross/year and additional benefits including remote work and training opportunities.

Servicios

Variable monthly payment based on targets

Access to TUI Learning Hub

Complimentary access to wellbeing resources

Participation in charity initiatives

Formación

• Must be organized and adaptable under pressure.
• Confident in resolving customer issues across various channels.
• Comfortable working with AI tools and retaining detailed product knowledge.

Responsabilidades

• Provide support to guests contacting via phone, email, and online messaging.
• Use AI technology to deliver effective support and resolve issues.
• Work alongside global suppliers to ensure guest satisfaction.

Conocimientos

Fluent in English

Fluent in Swedish

Customer service skills

Tech-savvy

Adaptability

Descripción del empleo

A leading travel company is seeking a skilled professional for a customer support role in Palma de Mallorca. The ideal candidate will be bilingual in English and Swedish and will thrive in a dynamic, tech-savvy environment. Responsibilities include assisting guests via phone and online channels, and using AI technology to resolve issues efficiently. This position offers a competitive salary starting at 21,300€ gross/year and additional benefits including remote work and training opportunities.