Remote Support Engineer

Pyramid Consulting, Inc; Madrid; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading consulting firm is looking for a Technical Support Engineer in Madrid, Spain. Responsibilities include providing technical support for user devices, troubleshooting issues, and managing user accounts. Successful candidates will have strong IT support experience and excellent communication skills. The role requires onsite work and a commitment to excellent customer service.

Formación

• Experience in IT or desktop support with various operating systems.
• Strong technical knowledge in troubleshooting and networking.

Responsabilidades

• Provide first and second-level technical support for user devices.
• Troubleshoot hardware, software, and application problems.
• Install, configure, and update system applications.
• Create and manage user accounts and permissions.
• Support video meetings and manage IT equipment inventory.

Conocimientos

IT support experience

Troubleshooting hardware

Strong communication skills

Team collaboration

Descripción del empleo

Technical Support Engineer

Work Type - Contract

Location: Llanera, Spain (Two sites to visit: Aldeanueva, Ribadumia, Spain)

Work Mode: Onsite

Key Responsibilities

• Provide first and second-level technical support for computers, laptops, printers, and other user devices.
• Troubleshoot and fix hardware, software, and application problems quickly and efficiently.
• Install, configure, and update operating systems, applications, and security tools.
• Create and manage user accounts and permissions using Active Directory or similar tools.
• Set up and maintain printers, scanners, and mobile devices for users.
• Support video meetings and collaboration tools (Teams, Zoom, etc.).
• Keep IT equipment inventory and documentation up to date.
• Follow company IT security and data protection policies.
• Escalate complex issues to senior engineers when needed.
• Provide friendly and clear support to users, including basic IT training when required.

Required Skills & Qualifications

• Experience in IT or desktop support, working with Windows, Mac, or Linux systems.
• Strong technical knowledge in troubleshooting hardware, software, and basic networking.
• Good communication and customer service skills.
• Ability to work both independently and in a team.