Remote Spain Key Account Lead — Music & Events SaaS

XCEED; Barcelona; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading technology platform in Barcelona seeks a Key Account Manager to manage and expand relationships with clubs and festivals. You will act as a strategic partner to ensure clients achieve success, providing support and driving satisfaction while identifying growth opportunities. Ideal candidates have client management experience in the music or events industry and are fluent in Spanish and English. Flexible working and unlimited paid time off are offered.

Servicios

Unlimited Paid Time Off

Flexible Working Hours

Unlimited Remote Work

Access to learning platforms

Team-building activities

Free passes to events

Referral Program

Formación

• Experience ideally in music, ticketing, events, or SaaS.
• Ability to adapt tone and present solutions clearly to stakeholders.
• Proficient in managing multiple priorities.
• Confidence in identifying revenue opportunities.
• Comfortable using data to drive decisions.
• Available to support clients during key events.

Responsabilidades

• Act as the trusted partner for high-value clients, driving satisfaction.
• Deliver smooth onboarding and clear training.
• Provide timely and structured client support.
• Manage account renewals and identify upsell opportunities.
• Monitor client activity and use insights for improvements.
• Collaborate with multiple departments to meet client needs.

Conocimientos

Client management experience

Exceptional communication

Structured and proactive

Commercial acumen

Analytical mindset

Fluency in Spanish and English

Resilience and flexibility

Team player

Herramientas

Google Workspace

Excel

CRMs (ideally Pipedrive)

Descripción del empleo

A leading technology platform in Barcelona seeks a Key Account Manager to manage and expand relationships with clubs and festivals. You will act as a strategic partner to ensure clients achieve success, providing support and driving satisfaction while identifying growth opportunities. Ideal candidates have client management experience in the music or events industry and are fluent in Spanish and English. Flexible working and unlimited paid time off are offered.