Remote ServiceNow Developer - ITSM/WSD Specialist

Amaris Consulting; el Lloar; Híbrido; EUR 50.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tailored career path

Salary evaluation

Tech Academy catalog

Udemy E-learning Platform

Language sessions

Annual personal budget

Company-paid certifications

Flexible policies

Remote work options

Transit and restaurant tickets

Kindergarten support

Private health insurance

WeCare program

Descripción de la vacante

Amaris Consulting is seeking a ServiceNow Developer to join our international team in an agile environment. You will plan kickoff and follow up on projects, develop and customize ServiceNow applications, and drive digital transformation initiatives.

You’ll work on WSD modules, APIs, portals, and integrations while collaborating with cross-functional teams to deliver high-quality solutions within short timeframes. English fluency is required, and you’ll engage in workshops and continuous learning.

Formación

• 3/4+ years of experience in ServiceNow development or similar engineering roles.
• Experience with ServiceNow modules: ITSM and WSD.
• Hands-on experience with Citizen development on ServiceNow.
• Familiarity with ServiceNow development tools such as Flow Designer, Studio IDE, Update Sets.
• Good understanding of ServiceNow architecture, data model, and best practices.
• Experience with Service Portal design and development.
• Experience developing custom applications and integrations with third-party applications.
• Experience facilitating client-facing workshops and progressing initiatives through their lifecycle.
• Familiarity with Agile methodologies and DevOps practices.
• Ability to work within, and occasionally lead, a multi-disciplinary team delivering high-quality output in short timeframes.
• Knowledge of relational databases.
• Knowledge of ITIL processes (incident management, change management, etc.).
• Analytical mindset and strong customer orientation.
• Ability to quickly understand new technologies through instruction and self-training.
• Strong written and verbal communication skills in English (fluid level).
• Strong critical thinking skills.
• A collaborative mindset – team collaboration is key

Responsabilidades

• Support the end-to-end development within the Citizen scope of the WSD module on the ServiceNow platform.
• Configure and maintain the ServiceNow platform, focusing on the WSD module and related APIs.
• Develop, maintain, and customize ServiceNow applications, including workflows, dashboards, and reporting solutions.
• Manage incidents and requests through the platform, ensuring timely and effective resolution.
• Collaborate with cross-functional teams to deliver high-quality solutions and provide technical support.
• Analyze system performance issues, identify root causes, and implement corrective actions.
• Conduct code reviews to ensure alignment with best practices and quality standards.
• Implement security policies using ACLs, roles, and groups.
• Document processes, configurations, and technical solutions.
• Drive innovative mission solutions and digital transformation initiatives with internal stakeholders and customers.
• Develop and enhance application prototypes and PoCs on the ServiceNow platform.
• Document and present technical solutions aligned with business needs and challenges.
• Facilitate and lead workshops focused on innovation, ideation, co-creation, development, and validation of solutions.
• Stay up to date on ServiceNow product developments and external trends to identify new opportunities for the Now Platform.

Conocimientos

ServiceNow development

Analytical mindset

Customer orientation

Team collaboration

Self-training

Strong written and verbal English

Critical thinking

Agile methodologies

DevOps practices

Relational databases

ITIL processes

Herramientas

Flow Designer

Studio IDE

Update Sets

Descripción del empleo

Amaris Consulting is seeking a ServiceNow Developer to join our international team in an agile environment. You will plan kickoff and follow up on projects, develop and customize ServiceNow applications, and drive digital transformation initiatives.

You’ll work on WSD modules, APIs, portals, and integrations while collaborating with cross-functional teams to deliver high-quality solutions within short timeframes. English fluency is required, and you’ll engage in workshops and continuous learning.