Remote Senior Incident & IT Operations Lead (Global QoS)

Amaris Consulting; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A global consulting firm located in Madrid is seeking an experienced Incident Manager. The ideal candidate will have over 4 years of experience in IT operations, fluency in French and English, and strong IT knowledge. You will manage major incidents, coordinate teams, and ensure compliance with IT regulations. This role offers opportunities for growth and a flexible working environment with excellent benefits.

Servicios

Personalised career growth

Technology Academy and learning opportunities

Flexible work policies

Excellent social benefits

Formación

• Minimum 4 years of experience in IT operations, incident management, or Major Incident Management (MIM) roles.
• Strong ability to process, retain, and share complex information.
• Additional languages (Spanish, German, Italian, Portuguese, Arabic) are a plus.

Responsabilidades

• Manage major IT incidents and coordinate rapid response across teams.
• Handle problem management and change management activities.
• Monitor IT systems via Azure and manage alerts through PagerDuty.

Conocimientos

Native / C1 level in French and English

Transversal IT knowledge across infrastructure, cloud, security, and IT operations

Communication with C-suite executives

Resilience under stress

Multitasking ability

Knowledge of IT regulations (DORA, GDPR, ISO, NIST, BCP, Security)

Familiarity with tools (PagerDuty, Azure, AWS, ServiceNow, etc.)

Educación

University degree in IT, Engineering, or related field

ITIL Foundation certification

Herramientas

PagerDuty

Azure

ServiceNow

JIRA

Power BI

Descripción del empleo

A global consulting firm located in Madrid is seeking an experienced Incident Manager. The ideal candidate will have over 4 years of experience in IT operations, fluency in French and English, and strong IT knowledge. You will manage major incidents, coordinate teams, and ensure compliance with IT regulations. This role offers opportunities for growth and a flexible working environment with excellent benefits.