Remote Security Systems Engineer, Professional Services

Hirsch & Company, Llc; España; Remote; EUR 108,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) with Company Match

Paid Holidays & PTO

Employee Wellness Program

Discretionary Bonuses

Job summary

Hirsch is seeking a Professional Service Systems Engineer to join our team. You will coordinate with Hirsch teams to deliver integration services and specialized support to our SLA customers, acting as a remote and on-site technical resource for US and EMEA clients.

You will manage hot issues, set customer expectations, devise action plans, and communicate professionally with all stakeholders. The role requires strong technical expertise and exceptional customer service skills.

Qualifications

• 4+ years of technical experience with Physical Access Control, Video, and Intrusion Detection Systems and/or related hardware.
• Hirsch product line knowledge.
• Ability to travel 50% and work remote.
• Experience with storage arrays (SAN/NAS).
• Experience with virtualization (VMware or Microsoft Virtual Server).
• Experience with government technical publications (HSPD-12, FISMA, FIPS, DISA, NIST, FICAM).
• Certifications such as CISSP, MCSE/MCITP, CCNA, Security+, Network+ preferred.

Responsibilities

• Provide hands-on installation and configuration of Hirsch products, including troubleshooting and documentation.
• Conduct CSMS tasks: deployment, monitoring, and improvement of security protocols.
• Perform cybersecurity scanning, analyze vulnerabilities, and document remediation steps.
• Coach customer-identified resources for day-to-day operation of the products.
• Implement on-site solutions and ensure customer satisfaction.
• Serve as a technical authority on Hirsch product technologies on-site, by phone, and online.
• Provide on-site and remote technical support and resolve complex tasks for clients.

Skills

Physical security

Video surveillance

Cybersecurity

Technical troubleshooting

Customer service

Technical writing

Remote work readiness

Tools

Windows Server

SQL Server

Active Directory

Tenable Nessus

ACAS/SCAP

Job description

Hirsch is seeking a Professional Service Systems Engineer to join our team. You will coordinate with Hirsch teams to deliver integration services and specialized support to our SLA customers, acting as a remote and on-site technical resource for US and EMEA clients.

You will manage hot issues, set customer expectations, devise action plans, and communicate professionally with all stakeholders. The role requires strong technical expertise and exceptional customer service skills.