Remote SAP & Cloud Service Delivery Lead

Zoi; Barcelona; Presencial; EUR 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus models

Learning & training time

Flexible hours

Remote work from multiple locations

AI technology access

Certification & training plan

Childcare support

Free Friday lunch

Descripción de la vacante

Zoi is expanding its European team in Barcelona. We deliver AI-first strategies for manufacturing and retail, implementing and scaling solutions for competitive advantage.

The role focuses on service delivery oversight, incident management, change control, performance optimization, and security/compliance for SAP and Cloud Managed Services. You will lead a technical team, mentor colleagues, and foster customer relationships while driving cost efficiency.

Formación

• Senior service management and leadership experience in enterprise IT
• Fluent English and Spanish with strong client communication
• Deep knowledge of SAP Basis and Cloud infrastructure

Responsabilidades

• Lead the technical team to deliver SAP and Cloud Managed Services with strict SLAs
• Oversee incident resolution, root cause analyses, and prevention
• Coordinate changes and releases across SAP and cloud environments
• Monitor performance, ensure high availability, and manage backups
• Enforce security practices and regulatory compliance
• Mentor and develop the technical team and plan training
• Build strong customer relationships and understand client needs
• Apply FinOps principles to monitor costs and optimize usage
• Maintain optimal team size to balance workload and margins

Descripción del empleo

Zoi is expanding its European team in Barcelona. We deliver AI-first strategies for manufacturing and retail, implementing and scaling solutions for competitive advantage.

The role focuses on service delivery oversight, incident management, change control, performance optimization, and security/compliance for SAP and Cloud Managed Services. You will lead a technical team, mentor colleagues, and foster customer relationships while driving cost efficiency.