Remote Retention Manager — iGaming Fintech Growth Leader

Bigidea Fintech Group; Galicia; A distancia; EUR 52.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Performance bonus

International team

Descripción de la vacante

Bigidea Fintech Group in Spain is seeking a Retention Manager to own merchant retention, portfolio growth, and long-term client relationships within our international fintech team. You will spot churn risks early and turn existing merchant relationships into sustainable growth.

You’ll manage merchant relationships, monitor activity and revenue, identify upsell opportunities, coordinate with Sales, Finance, Analytics, and Support, and drive retention and reactivation with data-driven strategies.

Formación

• 2+ years in Retention, Account Management, Customer Success, Sales, or Business Development.
• Experience in iGaming, fintech, PSPs, acquiring, payment processing, high-risk payments, or related industries.
• Strong commercial mindset and confidence working with numbers.
• Good understanding of transaction volumes, conversion/approval rates, and payment performance.
• Strong negotiation and relationship management skills.
• Proactive approach: you don’t wait for a merchant to tell you they’re leaving.
• Professional English.
• Strong Excel / Google Sheets and CRM skills.

Responsabilidades

• Manage and develop relationships with existing merchants.
• Monitor merchant activity, transaction volumes, revenue, and payment performance.
• Identify churn risks and build retention plans for at-risk accounts.
• Reactivate inactive or declining merchants.
• Identify upsell and cross-sell opportunities.
• Help merchants increase volumes and expand their use of our payment solutions.
• Coordinate with Sales, Finance, Analytics, Technical Support, Compliance, and Operations.
• Handle merchant escalations and drive issues through to resolution.
• Track portfolio performance and report on retention, churn, reactivation, and growth.

Conocimientos

Relationship management

Negotiation

Data analysis

English proficiency

Excel/Sheets

CRM proficiency

Herramientas

CRM

Excel/Sheets

Descripción del empleo

Bigidea Fintech Group in Spain is seeking a Retention Manager to own merchant retention, portfolio growth, and long-term client relationships within our international fintech team. You will spot churn risks early and turn existing merchant relationships into sustainable growth.

You’ll manage merchant relationships, monitor activity and revenue, identify upsell opportunities, coordinate with Sales, Finance, Analytics, and Support, and drive retention and reactivation with data-driven strategies.