Remote German-Speaking Customer Support Agent

SIXT; Barcelona; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading mobility service provider is seeking dedicated customer service agents to join their team in Spain. The role involves responding to customer inquiries, managing complaints, and collecting feedback. Candidates must be fluent in German and proficient in English. This full-time position offers flexible work options from home and opportunities for professional growth in a dynamic environment.

Servicios

Work-Life Balance

Employee Benefits

Team Building Activities

Professional Growth

Formación

• Fluent in German and proficient in English.
• Proven experience in delivering excellent customer service.
• Strong empathy and communication skills in customer interactions.
• Ability to solve problems with analytical skills.
• Comfortable using PCs and Microsoft Office applications.

Responsabilidades

• Respond to customer enquiries via email and telephone.
• Manage and resolve complaints from customers.
• Collect customer feedback for service improvement.
• Willingness to work shifts including nights and weekends.

Conocimientos

Fluent German

Very good English (B2 or higher)

Customer experience

Strong communication skills

Problem-solving ability

Technical proficiency (PC and Microsoft Office)

Descripción del empleo

A leading mobility service provider is seeking dedicated customer service agents to join their team in Spain. The role involves responding to customer inquiries, managing complaints, and collecting feedback. Candidates must be fluent in German and proficient in English. This full-time position offers flexible work options from home and opportunities for professional growth in a dynamic environment.