Remote French-Speaking SaaS Customer Support Pro

tl;dv - AI Meeting Assistant; Madrid; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A tech-driven customer service company is seeking a Customer Support professional passionate about enhancing customer experiences. The role requires resolving queries through various channels, proactive problem-solving, and excellent communication skills in English, along with the ability to thrive in a remote environment. Ideal candidates will have experience in SaaS B2C/B2B and a keen interest in continual growth within the company.

Formación

• At least 2 years of experience in SaaS B2C/B2B.
• Experience in scripting, coding, or complex technical troubleshooting.
• Ability to manage time well in a fully remote setup.

Responsabilidades

• Resolve customer questions through various channels promptly.
• Create and maintain internal knowledge libraries and FAQs.
• Communicate clearly in writing and on calls.
• Identify opportunities for process improvements.

Conocimientos

Excellent written and spoken English

Customer service experience

Proactive problem solving

Tech-savvy

Descripción del empleo

A tech-driven customer service company is seeking a Customer Support professional passionate about enhancing customer experiences. The role requires resolving queries through various channels, proactive problem-solving, and excellent communication skills in English, along with the ability to thrive in a remote environment. Ideal candidates will have experience in SaaS B2C/B2B and a keen interest in continual growth within the company.