Remote French-Speaking Customer Service Representative

tl;dv - AI Meeting Assistant; Madrid; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A tech company in Madrid is looking for a Customer Support specialist passionate about customer experience. You will resolve customer queries via Intercom and email, create knowledge content, and improve support processes. Ideal candidates have at least 2 years of SaaS experience and excellent communication skills in English. Multilingual abilities are a plus, and familiarity with technical troubleshooting enhances the application.

Formación

• At least 2 years of experience in SaaS B2C/B2B.
• Experience with Intercom or similar tools.
• Experience in scripting or coding is a plus.

Responsabilidades

• Resolve customer questions through Intercom chats and email.
• Create and maintain internal knowledge libraries.
• Contribute to user-facing content like FAQs and guides.

Conocimientos

Excellent written and spoken English

Proactive problem solving

Strong communication skills

SaaS experience

Technical troubleshooting

Multilingual skills

Descripción del empleo

To get an idea of the brand that we are building, check out our Product Hunt launch. Now to Customer Support at tl; Customer care is one of the most important things a company must get right. Deliver genuine, thoughtful support.

And every now and then, when the stars align, turn a regular support chat into a moment that makes someone a raving fan ✨.

Your role will be more than “just” support. This role is for someone who is truly passionate about Customer Support and Customer Experience, who wants to grow within the area over the course of the next years. You'll be working closely with our Support Lead Sue and our co-founder Carlo to:

• Effectively resolve customer questions through all of our channels (mostly Intercom chats, and email) in a considerate and timely manner.

• Create and maintain internal knowledge libraries and contribute to the creation of user-facing content (FAQs, how‑to, and getting‑started guides).

Your communication is clear, concise, and kind—both in writing and on calls.

You have excellent written and spoken English and like to over‑communicate (with both customers and the team).

Provide excellent support and have at least 2 years of experience in SaaS B2C / B2B.

Proactive: when you see opportunities to improve processes, produce content or otherwise become more efficient, you take them!

• Speak multiple languages (English required; German, Spanish, Portuguese or French a big plus).

Are tech‑savvy, with experience in scripting, coding or complex technical troubleshooting.

Are self‑motivated and independent, can manage your own time well and thrive in a fully remote, async setup.

Can share an example where your work directly improved the customer experience or support operations.

Customer Support is only the start! We're looking to offer our Support team much wider opportunities within tl; Showing in your application that you've read our Notion page will highly increase our likelihood to respond fast.