Remote Field Service Engineer – Install, Train & Support Equipment

Markem-Imaje Spain, S.A.U.

Sant Cugat del Vallès

Remote

EUR 42,000 - 54,000

Full time

6 days ago

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Benefits offered by this job

Health Insurance

Life Insurance

Restaurant Vouchers

Flex Salary

Public Transport Aid

Employee Assistance

Flexiwork Policy

Growth Opportunities

Referral bonus

Job summary

Dover Imaging & Identification (DII) is seeking a Field Service Engineer in Spain to join our technical service team. You will support local customers across assigned areas, performing installations, maintenance, and service reporting with focus on uptime and customer satisfaction.

Ideal candidates have experience in field service, relevant technical degrees, and strong Spanish/English communication skills.

Qualifications

Prior experience as a Field Service Engineer or Technical Service Engineer.
Technical qualification or degree in Electrical, Electronics, Networking, or Mechanics.
Strong interest in emerging tech and proactive continuous learning.
Prior experience with software and a strong understanding of software logic is highly advantageous.
Knowledge of Vision Cameras a plus.
Ability to technically assess situations and issues, and proactively advise on solutions.
Capable of prioritizing and managing multiple responsibilities effectively.
Excellent interpersonal and communication skills.
Fluency in Spanish and upper-intermediate level of English.

Responsibilities

Perform pre-installations, installations, and maintenance activities for our equipment.
Deliver technical training both internally and externally as required.
Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance, reverse flow, billing block code, and billing request confirmation.
Promote MI service solutions to maximize customer uptime and sales growth, maintaining a strong focus on customer satisfaction.
Collaborate closely with the Sales team to build strong relationships and assist in achieving revenue targets.
Travel to customer sites within your assigned area, with occasional national or international travel for training and meetings.