Remote Dynamics 365 CRM Consultant & Power Platform Specialist

Global Reporting Initiative; Castilla-La Mancha; Remote; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Salary: INR 1,075,200 - 1,263,360gross

Generous leave allowance

Access to the GRI Academy

Job summary

Global Reporting Initiative in India seeks a Microsoft Dynamics 365 CRM Consultant to design, develop and support CRM solutions that empower GRI teams to work with business and customer information.

You will translate business needs into scalable Dynamics 365, Power Platform and Azure-based solutions, collaborate with stakeholders and IT, deliver reliable CRM services, troubleshoot issues and train users across the organization.

Qualifications

• 5 years of IT experience, including at least 3 years in CRM.
• Experience with Dynamics 365 Customer Engagement configuration and development.
• Experience integrating Dynamics 365 with external applications via RESTful services and APIs.
• Proficiency with Azure services for enterprise integration (Logic Apps, Functions, Key Vault, App Services).
• Strong knowledge of C#, .NET, REST/Web APIs, JavaScript, HTML/CSS, and SQL Server.

Responsibilities

• Design, develop, customize and implement Microsoft Dynamics 365 CRM solutions that meet agreed business requirements and support effective business processes.
• Configure and customize Dynamics 365 entities, forms, views, dashboards, business rules, process flows, security roles and related solutions.
• Develop and maintain custom CRM functionality and integrations using C#, .NET, REST APIs and Microsoft Azure integration services.
• Develop and improve Power Platform solutions that streamline business processes and improve user productivity.
• Troubleshoot production issues, analyze root causes and implement sustainable solutions that maintain the reliability of CRM services.
• Translate business requirements into practical technical solutions and maintain clear technical, solution and support documentation.
• Deliver user and administrator training and knowledge transfer within organization to support effective adoption and ongoing use of CRM solutions.
• Engage with business stakeholders to understand requirements, explain technical options and translate business needs into workable CRM solutions.
• Collaborate with the IT team in the Netherlands and support global business users, sharing knowledge and providing clear guidance on solutions, changes and support.
• Work with relevant internal and external stakeholders when integrating Dynamics 365 with other business systems.

Skills

Microsoft Dynamics 365

Power Platform

REST APIs

C#/.NET

Azure

SQL Server

JavaScript/HTML/CSS

Agile software development

Tools

Dataverse

Plugins/Workflows

Azure DevOps

Git

CI/CD

Job description

Global Reporting Initiative in India seeks a Microsoft Dynamics 365 CRM Consultant to design, develop and support CRM solutions that empower GRI teams to work with business and customer information.

You will translate business needs into scalable Dynamics 365, Power Platform and Azure-based solutions, collaborate with stakeholders and IT, deliver reliable CRM services, troubleshoot issues and train users across the organization.