Dutch-Speaking Customer Support Specialist — Barcelona

JoB Training & Coaching; Barcelona; On-site; EUR 17,544 - 21,443; Full time

Benefits offered by this job

Private health insurance from day one

Paid training and ongoing coaching

Discounts on gyms, restaurants, shops, and local services

Multicultural working environment

Wellness and engagement activities

Job summary

JoB Training & Coaching is seeking a Dutch-speaking Customer Service representative for an on-site position in Barcelona. This role involves assisting users with product inquiries and troubleshooting while delivering excellent customer care. The ideal candidate will be fluent in Dutch and confident in English, possess strong communication skills, and have a customer-oriented mindset. The position offers a competitive salary of €19,494 yearly gross, a bonus potential of up to €3,000, and private medical insurance from day one, along with various benefits including paid training and wellness activities.

Qualifications

• Fluent in Dutch and confident in English.
• Strong communication and problem-solving abilities.
• Customer-oriented mindset and patience.

Responsibilities

• Assist users with product questions and troubleshooting needs.
• Deliver empathetic customer care via phone, email, and chat.
• Work collaboratively with your team to meet service goals.

Skills

Fluent Dutch

Confident English

Strong communication

Problem-solving abilities

Adaptability

Job description

Location: Barcelona

Languages: Dutch + English (mandatory)

Salary: 19,494 yearly gross + up to 3,000 yearly gross bonus + private medical insurance

About the Role

This on-site Dutch-speaking Customer Service position offers the opportunity to represent a leading high-tech environment while living and working in the vibrant city of Barcelona. The role is ideal for individuals who enjoy helping users, solving problems, and working in a fast-paced, multicultural service environment. You will be part of a dynamic support team where you can build your career, receive continuous coaching, and develop essential skills within customer experience.

What You Will Do

• Assist Dutch-speaking users with product questions, troubleshooting needs, and general support requests

• Deliver accurate information and empathetic customer care through phone, email, and chat

• Follow established service procedures while also showing initiative in providing solutions

• Record and update all interactions in the internal system

• Identify recurring issues and escalate when needed

• Work collaboratively with your team to meet service goals

• Participate in coaching sessions and skill-building workshops

Required Skills & Profile

• Fluent Dutch and confident English

• Strong communication and problem-solving abilities

• Ability to work on-site in Barcelona

• Customer-oriented mindset and patience

• Adaptability in a high-volume support environment

• Basic computer and typing skills

• Eligibility to work in the EU

Work Conditions

• On-site in Barcelona

• 39h/week, Monday to Friday, 9:0018:00

Relocation Support

• Free flight ticket

• Airport pick-up on arrival

• Accommodation support provided

• Assistance with all documentation (AFM, AMKA, bank account)

• Continuous relocation support

Benefits

• Private health insurance from day one

• Paid training and ongoing coaching

• Internal mobility and long-term career opportunities

• Discounts on gyms, restaurants, shops, and local services

• Multicultural and international working environment

• Wellness and engagement activities

DUTCH

Over de Functie

In deze on-site functie in Barcelona sta je dagelijks in contact met Nederlandstalige gebruikers die ondersteuning zoeken bij een modern en technologisch product. Je biedt hulp bij vragen, geeft technische uitleg en zorgt voor een klantgerichte afhandeling. Deze rol is perfect voor kandidaten die willen groeien binnen klantenservice, energie halen uit probleemoplossing en graag werken in een internationale werkomgeving.

Je Dagelijkse Taken

• Ondersteunen van Nederlandstalige klanten via telefoon, e-mail en chat

• Beantwoorden van vragen over functies, instellingen en productgebruik

• Registreer iedere klantinteractie zorgvuldig in het systeem

• Identificeren van veelvoorkomende vragen en indien nodig escaleren

• Meewerken aan het behalen van servicetargets

• Deelnemen aan trainingen, coaching en ontwikkelingsprogrammas

Jouw Profiel

• Vloeiend Nederlands, goede beheersing van Engels

• Ervaring met klantenservice is een plus, maar niet verplicht

• Bereidheid om op locatie in Barcelona te werken

• Empathisch, geduldig en oplossingsgericht

• Je voelt je comfortabel in een hoog tempo met veel interactie

• Basis pc-vaardigheden

• EU-burgerschap of volledige EU-werktoestemming

Werkomstandigheden

• Op locatie in Barcelona

• 39 uur per week, maandag t/m vrijdag, 09:0018:00

Relocatievoordelen (voor kandidaten die naar Portugal verhuizen)

• Gratis vliegticket

• Ophalen van de luchthaven

• Georganiseerde accommodatie

• Ondersteuning bij AFM, AMKA en bankrekening

• Extra begeleiding voor soepel vestigen

Voordelen

• Privé zorgverzekering vanaf dag één

• Betaalde training en voortdurende coaching

• Kansen voor doorgroei en interne mobiliteit

• Kortingen in winkels, restaurants, sportscholen en diensten

• Internationale werkomgeving met veel cultuuruitwisseling

• Wellnessactiviteiten en teamprogrammas