Remote Customer Success Manager

Jordan martorell s.l.; España; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading cybersecurity firm is seeking an experienced Customer Success Manager based in Spain. This role involves managing customer relationships and collaborating with the Sales team. Ideal candidates have 5+ years of experience in customer success, strong communication skills, and fluency in Spanish and English.

Formación

• 5+ years of experience as a Customer Success Manager.
• Ability to influence key stakeholders at all levels.
• Strong attention to detail while managing multiple projects.

Responsabilidades

• Establish close relationships with key stakeholders.
• Take ownership of commercial activities with accounts.
• Collaborate with Sales to facilitate opportunities.
• Maintain customer activity information in the CRM.

Conocimientos

Customer Success Management

Stakeholder Communication

Account Management

Fluency in Spanish

Fluency in English

Descripción del empleo

Must be based in Spain | Please send your resume in English. As a leader in Automated Security Validation, we help businesses around the world safely emulate real‑world attacks to uncover their vulnerabilities—just like the world’s best red teams. At Pentera, you’ll be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations’ defenses and push the limits of security testing. With over 350 team members and 1,000+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.

Customer Success Manager (Spain)

We are looking to hire an experienced Customer Success Manager based in Spain, who will be responsible for maintaining and expanding Pentera’s relationship with a portfolio of customers in the region. The ideal candidate would have experience in Customer Success Management in the Cyber Security Industry, with a strong technical and commercial orientation and the ability to custom‑tailor solutions for a variety of scenarios.

Responsibilities

• Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote) with customers.
• Take ownership of commercial activities with all assigned accounts.
• Maintain close collaboration with our Sales team as a supporting role, facilitating opportunities while keeping our clients highly engaged.
• Maintain all information about customer activity within the CRM platform.

Qualifications

• 5+ years of previous experience as a Customer Success Manager, part of a global organization, managing global accounts.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C‑level.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Fluency in Spanish and English.
• Passionate about delivering a great customer experience and well versed in handling complex customer needs.

We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law.