REMOTE Customer Service Representative | French Speaker

tl;dv - AI Meeting Assistant; Madrid; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A tech-driven customer service company is seeking a Customer Support professional passionate about enhancing customer experiences. The role requires resolving queries through various channels, proactive problem-solving, and excellent communication skills in English, along with the ability to thrive in a remote environment. Ideal candidates will have experience in SaaS B2C/B2B and a keen interest in continual growth within the company.

Formación

• At least 2 years of experience in SaaS B2C/B2B.
• Experience in scripting, coding, or complex technical troubleshooting.
• Ability to manage time well in a fully remote setup.

Responsabilidades

• Resolve customer questions through various channels promptly.
• Create and maintain internal knowledge libraries and FAQs.
• Communicate clearly in writing and on calls.
• Identify opportunities for process improvements.

Conocimientos

Excellent written and spoken English

Customer service experience

Proactive problem solving

Tech-savvy

Descripción del empleo

Overview

To get an idea of the brand that we are building, check out our Product Hunt launch. Now to Customer Support at tl;Customer care is one of the most important things a company must get right. Deliver genuine, thoughtful support

And every now and then, when the stars align, turn a regular support chat into a moment that makes someone a raving fan ✨

Your role will be more than “just” support. This role is for someone who is truly passionate about Customer Support and Customer Experience, who wants to grow within the area over the course of the next years #128640;You'll be working closely with our Support Lead Sue and our co-founder Carlo to :

Responsibilities and Qualifications

• Effectively resolve customer questions through all of our channels (mostly Intercom chats, and email) in a considerate and timely manner
• Create and maintain internal knowledge libraries and contribute to the creation of user-facing content (FAQs, how-to, and getting-started guides)
• Your communication is clear, concise, and kind - both in writing and on calls.
• You have excellent written and spoken English and like to over-communicate (with both customers and the team).
• Provide excellent support and have at least 2 years of experience in SaaS B2C / B2B
• You’re proactive. when you see opportunities to improve processes, produce content or otherwise become more efficient, you take them!
• Speak multiple languages (English required; German, Spanish, Portuguese or French a big plus)!
• Are tech-savvy, with experience in scripting, coding or complex technical troubleshooting.
• Are self-motivated and independent, can manage your own time well and thrive in a fully remote, async setup.
• Can share an example where your work directly improved the customer experience or support operations.

Customer Support is only the start! We're looking to offer our Support team much wider opportunities within tl;Showing in your application that you've read our Notion page, will highly increase our likelihood to respond fast.