Remote Consumer Ops & Data Insights Specialist

Chubb; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading insurance company in Madrid is seeking a Consumer Operations Technician to enhance operational excellence and customer service. The ideal candidate will manage customer support requests, analyze data trends, and ensure compliance with policies. Proficiency in Italian and English is required along with analytical and communication skills. The company offers competitive benefits including a flexible work environment and professional growth opportunities.

Servicios

32 days of vacation annually

2 days working from home option

Private medical insurance

Meal allowance

Pension plan

Stock purchase plan

Formación

• Proven experience in operations or a similar role.
• Ability to work collaboratively across departments and manage multiple priorities.
• Proactive, solution-oriented mindset focused on delivering results.

Responsabilidades

• Manage customer support requests and operational procedures.
• Deliver outstanding customer service support through various channels.
• Analyze big data and customer trends to identify actionable insights.

Conocimientos

Proficiency in Italian

Strong analytical skills

Communication skills

Interpersonal skills

Proficient in MS Office, especially Excel

Educación

Bachelor's in finance, business administration, economics

Descripción del empleo

A leading insurance company in Madrid is seeking a Consumer Operations Technician to enhance operational excellence and customer service. The ideal candidate will manage customer support requests, analyze data trends, and ensure compliance with policies. Proficiency in Italian and English is required along with analytical and communication skills. The company offers competitive benefits including a flexible work environment and professional growth opportunities.