Remote BMC Helix ITSM & Process Analyst

Müller`s Solutions; Madrid; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A forward-thinking technology consulting firm is seeking a knowledgeable BMC Helix Process & ITSM Analyst / Workflow Engineer to join their dynamic team remotely. This role involves analyzing and implementing workflows in the BMC Helix ITSM platform, enhancing service quality and productivity. Ideal candidates have a Bachelor's degree, 3-5 years of ITSM experience, and strong skills in workflow design. Certifications in ITIL are a plus.

Formación

• 3-5 years of experience in IT service management, especially with BMC Helix.
• Understanding of ITSM best practices.
• Certifications in ITIL are a plus.

Responsabilidades

• Analyze and optimize existing ITSM processes.
• Design and implement efficient workflows.
• Collaborate with stakeholders for requirements gathering.
• Conduct training sessions for users.
• Monitor and evaluate performance of workflows.

Conocimientos

Workflow design

Process mapping

Strong communication skills

Problem-solving

Educación

Bachelor's degree in Computer Science or related field

Herramientas

BMC Helix

Descripción del empleo

A forward-thinking technology consulting firm is seeking a knowledgeable BMC Helix Process & ITSM Analyst / Workflow Engineer to join their dynamic team remotely. This role involves analyzing and implementing workflows in the BMC Helix ITSM platform, enhancing service quality and productivity. Ideal candidates have a Bachelor's degree, 3-5 years of ITSM experience, and strong skills in workflow design. Certifications in ITIL are a plus.