Remote Academic Advisor — Training & Growth Path

Euroinnova; Granada; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Time flexibility

Telework 1 day/week

Training plan

Professional growth

International projection

Job summary

EDUCA EDTECH Group is seeking an Academic Advisor in Granada to provide training counselling via telephone and email. You will resolve queries with a friendly approach and guide students toward beneficial trainings, collaborating with a dynamic team in a tech-driven education environment.

Ideal candidates have strong communication skills, prior customer service experience in education or tech, and comfort using standard computer software.

Qualifications

• Excellent oral and written communication for counselling and support.
• Experience in customer service, preferably in education or technology.
• Comfort with using computer hardware and software for daily tasks.

Responsibilities

• Handle inbound and outbound calls focused on training counselling.
• Resolve queries promptly with a friendly, empathetic approach.
• Collaborate with team members to ensure customer satisfaction and hit targets.
• Follow up with potential students via telephone or email.
• Guide and orientate students to help them choose beneficial trainings.

Skills

High communication

Customer service

Tech literacy

Job description

EDUCA EDTECH Group is seeking an Academic Advisor in Granada to provide training counselling via telephone and email. You will resolve queries with a friendly approach and guide students toward beneficial trainings, collaborating with a dynamic team in a tech-driven education environment.

Ideal candidates have strong communication skills, prior customer service experience in education or tech, and comfort using standard computer software.