Registration Operations Lead

Vonage; España; A distancia; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary Time Off

Private Medical Healthcare

Ericsson support line

Descripción de la vacante

Vonage is seeking a Customer Registration Manager to own end-to-end onboarding and registration processes across platforms. You will work with TAMs, CSMs, legal and product teams to ensure accurate data capture and timely registrations.

You’ll build real-time dashboards, monitor SLA performance, and drive continuous process improvements in a fast-paced, high-volume environment. Experience with CRM tools and regulatory registration requirements is highly valued.

Formación

• 3+ years in operations, customer success, or onboarding management in SaaS/CPaaS.
• Strong organizational and project management skills.
• Attention to detail and data accuracy.
• Experience with CRM tools (Salesforce) and project tracking (Jira/Asana).
• Excellent communication and cross-team collaboration.
• Experience with telecom APIs or CPaaS is a plus.
• Experience building dashboards in Google Sheets/Excel/Tableau/Looker.
• Knowledge of regulatory registration requirements (e.g. 10DLC, toll-free verification).

Responsabilidades

• Handle end-to-end customer registration across platforms and systems.
• Serve as primary point of contact for registration queries from TAMs, CSMs, and customers.
• Maintain data in CRM and registration systems; ensure SLA adherence.
• Develop dashboards and reports for real-time visibility.
• Identify bottlenecks and drive process improvements.
• Collaborate with Product, Legal, Compliance, and Operations to align requirements.

Conocimientos

CRM tools

Project management

Attention to detail

Stakeholder management

Communication

Regulatory awareness

Herramientas

Salesforce

Jira

Asana

Looker

Tableau

Excel

Descripción del empleo

Vonage is seeking a Customer Registration Manager to own end-to-end onboarding and registration processes across platforms. You will work with TAMs, CSMs, legal and product teams to ensure accurate data capture and timely registrations.

You’ll build real-time dashboards, monitor SLA performance, and drive continuous process improvements in a fast-paced, high-volume environment. Experience with CRM tools and regulatory registration requirements is highly valued.