Receptionist

Stephenson Harwood LLP; Madrid; On-site; EUR 21,000 - 26,000; Full time

Job summary

Stephenson Harwood LLP is seeking a Front of House Receptionist to deliver outstanding client service at the firm’s reception. You will be the first point of contact, managing guest arrivals, meeting room coordination, and essential administrative duties with a professional demeanor.

The role requires superb organisation, strong written and verbal English, fluency in Spanish, and proficiency with MS Office.

Qualifications

• Exemplary organisation and communication with attention to detail.
• Ability to work in a fast-paced corporate environment while delivering high service levels.
• Fluent in Spanish with strong business English (spoken and written).

Responsibilities

• Meet and greet all visitors in a friendly, professional manner.
• Notify hosts of guest arrivals and manage waiting times.
• Escort guests to meetings or lobby areas as needed.
• Manage meeting room bookings, amendments and cancellations.

Skills

Communication

Organization

Professionalism

MS Office

Visitor management

Multitasking

Spanish fluent

Business English

Tools

Outlook

Excel

PowerPoint

Job description

What We Will Offer

If you require this document in an accessible format (e.g. large print), please contact [e-mail]

What We Will Offer

If you require this document in an accessible format (e.g. large print), please contact [e-mail] We will offer you a place where you can be yourself and where there are no limits on what you can achieve. With us, you can take ownership of your career and have honest conversations throughout. You would join an ambitious firm with a clear strategy for profitable growth where you can gain early responsibility and early involvement in growing the business. Here you can expect a competitive and fair reward as well as recognition based on all round performance. This forms part of our internal promise to you, The Deal, between the firm and its employees.

Team Structure

As the Front of House Receptionist, you will be responsible for providing an exceptional client experience through the delivery of the position holders main duties. The FOH Receptionist role is very client interactive and therefore needs the position holder to be able to provide outstanding customer service, deliver consistent high standards in operational delivery and ability to anticipate what is needed to ensure that the client requirements are met.

Main Responsibilities

• To meet and greet all visitors approaching the desk in a friendly and professional way.
• Contact hosts to make them aware of their guest arrival and keep visitors updated on waiting times.
• Escorting guests to appropriate meeting rooms or lobby area as necessary.
• Meeting room management including bookings, amendments and cancellations.
• Undertake and supervise meeting room set-up for all on-site meetings and functions. This includes room layout, Audio-visual & IT set-up assistance (i.e., network connectivity) if required.
• Ensure all incoming calls for the client business are always handled efficiently and courteously.
• Schedule all couriers and deliveries accordingly.
• Book taxi and local/international couriers as and when required.
• Placing orders through suppliers and conducting regular stock check.
• Work closely with the all department members on site to ensure seamless service to the client and offer support and assistance.
• Conduct regular walkaround of the reception area and client floor to ensure a welcoming, safe and inviting environment is received, reporting all issues to the relevant department immediately.
• Offering refreshments to all guests on arrival and keeping refreshment points tidy and well stocked.
• Work closely with Client events teams to assist in event coordination, visitor management and space booking.
• Ensure all emails are responded in a professional, accurate and timely manner.
• Anticipate guest needs and create a welcoming atmosphere.
• Managing the cloakroom duties and ensuring safe storage of guest items.
• Issuing access passes when required and adhering to Security policies.
• Perform other duties as assigned by your manager or client.
• Take reasonable care of your own health and safety and that of others, ensuring you comply with all Health & Safety procedures.

Attributes/Skills Required

The successful candidate will have experience working as a receptionist in busy corporate office environment and the ability to work with senior individuals professionally.

• Have exemplary organisation and communication skills with excellent attention to detail.
• The ability to work in a fast-paced environment in which you can maintain an exceptional level of service whilst managing multiple tasks.
• Able to communicate professional, concise and accurate information in written and verbal formats.
• Strong Microsoft Office skills particularly Outlook, Excel and Powerpoint.
• Previous experience working with a visitor management or space scheduling system.
• Ability to interact professionally with people at all levels, including senior leadership and external clients.
• Immaculate personal presentation aligned with corporate standards.
• Discretion and confidentiality when handling sensitive information.
• The successful candidate must be fluent in Spanish and possess a high level of proficiency in business English (spoken and written).

This job description is indicative only and does not represent an exhaustive list of responsibilities. The firm reserves the right to alter or change the responsibilities at any time, in line with the firm’s strategy and business needs.

About The Firm

Stephenson Harwood is an international law firm, and we're committed to creating 'positive partnerships' with our clients. We represent listed and private companies, institutions and individuals, building lasting relationships to help them succeed in a complex and ever-changing world.

Our focus is on five core sectors: Energy Transition, Life Sciences and Healthcare, Private Capital and Funds, Technology, and Transportation and Trade.

With more than 1,500 people, including 220+ partners, across ten offices in Europe, the Middle East and Asia, we combine deep legal capabilities and broad commercial expertise. We have also forged close ties with high quality law firms around the world, blending local knowledge with global savvy for clients in over 100 countries.

We understand the power of diversity in delivering that high calibre advice to our clients. We want to attract diverse talent and we particularly encourage applications from underrepresented demographics.

250+ PARTNERS

11 OFFICES

45+ LANGUAGES SPOKEN BY OUR PEOPLE

Offices in Al Khobar, Athens, Dubai, Hong Kong, London, Madrid, Paris, Riyadh, Seoul, Shanghai, Singapore and associated office in Guangzhou

Our Brand Strengths

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