R&D Business Tools Operations Specialist I - Roche

Roche; Barcelona; Híbrido; EUR 42.000 - 65.000; Jornada completa

Descripción de la vacante

Roche in Barcelona is seeking a proactive R&D tools support specialist to enable scientists by handling enterprise tool requests and ensuring compliant, reliable systems.

You will join a global, centralized team focused on streamlining tools, processes and data flows to boost productivity, reduce manual tasks, and digitize operations across R&D. Excellent English is required; German is a plus, and a Bachelor’s degree with 2+ years in operations or system administration are expected.

Formación

• Bachelor’s degree in a technical, scientific, or business discipline.
• 2+ years in operations, technical support, or system administration.
• Excellent written and verbal English; German a plus.
• Experience with enterprise applications (e.g., EDS, LMS, PM tools) is desirable.

Responsabilidades

• Fulfill R&D tool requests using knowledge of business systems and compliance.
• Provide timely, expert support for operational issues and system problems.
• Serve as SME for one or more complex R&D business applications.
• Develop expertise in key R&D processes (records management, lab data, training system data, change requests).
• Maximize scientist productivity by leveraging data and organizational structure.
• Anticipate customer needs by building know-how of R&D roles and priorities.
• Maintain a strong, collaborative service mindset within a global team.
• Drive process improvement by identifying manual steps and digitization opportunities.
• Automate administrative tasks using automation and AI tools.
• Ensure data integrity and compliance across regulated R&D processes.

Conocimientos

Customer focus

Detail oriented

English proficiency

Fast learner

Collaboration

Educación

Bachelor’s degree in technical/scientific/business discipline

Herramientas

SAP

Cornerstone

Google Suite

Office Suite

LMS

PM tools

EDS

Descripción del empleo

In this role you enable R&D scientists and engineers by managing enterprise tool requests and ensuring compliant, reliable systems. You will be part of a global, centralized support team focused on streamlining tools, processes, and data flows to boost productivity. Your work drives smoother tool usage, faster issue resolution, and proactive improvements to internal operations. You will learn quickly, collaborate with cross-functional teams, and help digitize manual tasks to save researchers time.

• Fulfill R&D tool requests using knowledge of business systems and compliance
• Provide timely, expert support for operational issues and system problems
• Serve as SME for one or more complex R&D business applications
• Develop expertise in key R&D processes (records management, lab data, training system data, change requests)
• Maximize scientist productivity by leveraging data and organizational structure
• Anticipate customer needs by building know-how of R&D roles and priorities
• Maintain a strong, collaborative service mindset within a global team
• Drive process improvement by identifying manual steps and digitization opportunities
• Automate administrative tasks using automation and AI tools
• Ensure data integrity and compliance across regulated R&D processes
• Bachelor’s degree in a technical, scientific, or business discipline
• 2+ years in operations, technical support, or system administration
• Excellent written and verbal English; German a plus
• Ability to quickly learn new software, systems, and processes
• Experience with enterprise applications (e.g., EDS, LMS, PM tools) is desirable
• Education/experience in data analysis or AI-related areas is desirable
• Experience with SAP, Cornerstone, Google Suite, and Office Suite
• Proven ability to complete complex, detailed tasks accurately
• Ability to work in a hybrid, global team with flexible scheduling
• Customer-focused
• Detail-oriented
• Enterprise business applications
• Data analysis
• AI tools and chatbot/agent development