Qualtrics Customer Experience Application Consultant - Europe based

AKT Global; España; Híbrido; EUR 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Realistic growth opportunities

Collaborative working environment

Knowledge transfer and coaching

International business environment

Descripción de la vacante

AKT Global is seeking a Qualtrics Customer Experience Application Consultant to lead client onboarding and solution delivery, helping customers unlock the full potential of the Qualtrics platform for value-driven programs.

Reporting to the Head of Qualtrics Solution Consulting, the role supports cross-functional teams, manages small projects, and ensures successful configuration, testing, and knowledge transfer for European clients.

Formación

• 3+ years of experience with Qualtrics Customer Experience implementations.
• Experience with Qualtrics integration to HR Tech or CRM.
• Proficiency with AI tools - an advantage.
• A degree in business relevant fields – an advantage.
• Knowledge of CSS or Python – an advantage.
• Language skills in English (very high level both written and verbal) – a must.

Responsabilidades

• Solution design and configuration of a business solution.
• End to end system configuration and testing.
• Qualtrics AI features configuration and enablement.
• Documentation and training.
• Client-facing activities and client communication.
• Project management at small scale.

Conocimientos

Qualtrics CX experience

CRM integration

AI tools familiarity

Client communication

Educación

Degree in business fields

Herramientas

CSS

Python

Descripción del empleo

AKT orchestrates the future of work. We bridge the gap between people, complex organizational needs and technology. Our expertise spans the customer journeys from Talent and Skills development to Experience Management and External Workforce solutions. At AKT, we are always becoming - a culture of continuous growth dedicated to helping global brands navigate their transformation journeys with precision and purpose.

AKT is looking for Qualtrics Customer Experience Application Consultants who will lead the client onboarding and solution delivery process. The consultant is responsible for helping customers unlock the full potential of the Qualtrics platform to run value-driven programs. This role also serves as a client advocate, actively listening to their needs and driving key operational and product enhancements internally.

Reporting to the Head of Qualtrics Solution Consulting, this position is open to full-time, part-time, or freelance candidates who arecurrently based and eligible to work in Europe.

Key Responsibilities:

• Solution design and configuration of a business solution
• End to end system configuration and testing
• Qualtrics AI features configuration and enablement
• Documentation and training
• Client-facing activities and client communication
• Project management at small scale

Job Requirements:

• 3+ years of experience with Qualtrics Customer Experience (transactional and digital) implementations
• Experience with Qualtrics integration to supporting HR Technology or CRM
• Proficiency with AI tools - an advantage
• A degree in business relevant fields – an advantage
• Knowledge of CSS or Python – an advantage
• Language skills in English (very high level both written and verbal) – a must

Personal Skills:

• Excellent verbal and written communication skills
• Curiosity, flexibility, and a can-do-attitude
• Proactivity and creativity in asking “why” and also providing solutions
• Technical orientation
• Ability to work on several projects simultaneously and independently
• Planning and prioritization capabilities
• Outstanding customer relationships
• Excellent listening and communication skills, team player

AKT Offers:

• Realistic growth opportunities into either technical practices or business consulting environment
• Stimulating and collaborative working environment
• Internal knowledge transfer,trainingand coaching by our dynamic team of consultants and experts
• International business environment (offices in the UK, Cyprus,DACH, India, North America, Israel, and Czech Republic)