Quality Engineer (Claims & PPAP)

ARaymond

Sant Fruitós de Bages

Presencial

EUR 30.000 - 45.000

Jornada completa

14 días+

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On-the-job training

Career development opportunities

Supportive team culture

Descripción de la vacante

Join ARaymond as a Quality Engineer (Claims & PPAP) and be part of an innovative team dedicated to excellence in automotive quality standards. You will be responsible for managing customer complaints, supporting technical queries, and ensuring supplier quality through audits and compliance with industry standards. With a focus on development and sustainability, your role offers a unique opportunity to make a significant impact in a supportive environment that values your contributions.

Formación

2-3 years' experience in the automotive industry.
Knowledge of ISO and IATF standards.
Experience in PPAP documentation.

Responsabilidades

First response to customers/suppliers and support for technical queries.
Monitoring of customer satisfaction and response indicators.
Auditing suppliers and supporting their quality processes.

Conocimientos

Catalan

Spanish

English

Problem-solving methodology

Negotiation skills

Good communication

Team player

Educación

Technical Engineer

Herramientas

Microsoft Office

SAP

Descripción del empleo

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At ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving.

Founded in Grenoble in 1865, and still headquartered in the city to this day, we’re a family-run business with a proud history of innovation – including the invention of the press stud.

Human values have driven our success for over 158 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first.

Today we employ more than 8,500 people in 25 countries worldwide. And we’re committed to leading in sustainability for the global fastening and assembly market.

Connect the parts that keep the world moving

Working in a clean, green and high-tech production environment, you’ll help build cutting-edge fastening and assembly systems for the everyday innovations we all rely on.

To be the first contact for customers and suppliers in incidents, internally coordinating the solution and follow-up until final closure. To deal with customer queries and complaints with an immediate first response and subsequent continuous monitoring of incidents, maintaining contact with the customer in order to obtain the required levels of satisfaction. Quality assurance of suppliers and their continuous development in order to achieve the company's objectives. He will also prepare approval reports for new parts, participating in the project up to the preparation of the PPAP dossier. Support in the preparation of homologation and metrology reports. Monitoring of projects at homologation level, preparation and monitoring of first samples and management of metrology in the laboratory.

Role And Responsibilities

First response to customers/suppliers and support for technical queries.
Attention to customer complaints, registration of incidents and creation of 8D analysis reports.
Monitoring of customer satisfaction and on-time response indicators.
Support in internal analysis of complaints, participation in analysis meetings and creation of metrology reports.
Frequent visits to customers in order to achieve quality standards.
Periodically auditing suppliers to ensure the required level of quality, assisting them in the innovation and development of their processes.
Negotiation of customer charges
Preparation of approvals according to customer's PPAP requirements, preparation of documentation and metrology.
Preparation of control plans in SAP
IMDS Management
Manage re-qualifications of serial parts
Participate in new development projects in the role of Quality Projects.
Assist with feasibility and manage internal/external laboratory testing.

Education And Experience

Technical Engineer
2-3 years' experience in the automotive industry in a similar position.
Knowledge of automotive quality and ISO and IATF standards
Core Tools Knowledge (PPAP, MSA, FMEA, R&R...)
Extensive knowledge of Microsoft Office (Word, Excel, Power Point, Outlook)
Experience in customer/supplier complaint handling
Experience in PPAP documentation for Tier's and OEM (VW / FORD and Stellantis).
Experience in VDA 6.3 audits

Skills

Catalan/Spanish and fluent spoken and written English.
French and German desirable.
Good oral and written interpersonal communication
Motivated, responsible, orderly and rigorous at work.
Clear customer focus and orientation.
Used to working in stressful situations and first contingency in customer incidents.
Proactive, dynamic and team player.
Negotiation skills.
Problem-solving methodology.
Persistent and pragmatic person, able to manage problems in stressful situations.
Management and monitoring capacity to achieve objectives
Committed to the values of AR Network (entrepreneurship, collaboration, innovation, added value, respect and pleasure).

We offer

You'll join a team that is at the heart of our company's day-to-day operations. And you'll feel valued for what you bring to the table both as an individual and as a professional, thanks to our servant leadership model that puts your opinion and your well-being first.

Working for ARaymond means being part of a close-knit international team that always has your back. Our family-owned company employs more than 8,000 people in 25 countries around the world.

We have been guided by human values for over 155 years, and you will feel our spirit of respect, collaboration and innovation in everything you do.

Whatever your role, you'll be inspired by our culture of innovation and creativity, which generates more than 1,000 new fastening solutions every year. This allows us to create industry-leading mounting systems for everything from electric vehicles and solar panels to horticultural tools and medical devices.

You'll have the support you need to develop your career the way you want to, with on-the-job training, mentoring and skills development to help you achieve your goals. Plus, you'll be proud to be part of a company committed to minimising its environmental impact and preserving the ecosystems on which we all depend.

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