Q2C / CX Process Manager – 6-Month Project

Gracia101 Talent Solutions; Barcelona; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Gracia101 Talent Solutions is seeking a Q2C / CX Process Manager for a major transformation project. The role focuses on harmonising Quote-to-Cash across global and regional teams, driving process efficiency and enhanced customer experience.

The position requires strong Q2C/O2C experience, global process harmonisation skills, and SAP S/4HANA knowledge. ASAP start for a 6-month temporary project with international stakeholders.

Formación

• Strong experience in Q2C / O2C / process transformation.
• Experience in global process harmonisation and continuous improvement.
• Good understanding of SAP S/4HANA environments.
• Strong stakeholder management skills in international organisations.

Responsabilidades

• Drive Q2C process harmonisation and continuous improvement
• Map and optimise processes within an S/4HANA environment
• Identify pain points, quick wins and efficiency opportunities using KPIs
• Lead performance management and stakeholder coordination across regions
• Develop customer journey maps and drive CX improvements
• Monitor process adoption and adherence
• Support governance, implementation and hypercare activities

Conocimientos

Q2C/O2C Experience

Process Transformation

Stakeholder Management

Global/International Experience

S/4HANA Knowledge

Herramientas

SAP S/4HANA

Descripción del empleo

We are currently looking for a Q2C / CX Process Manager to join a major transformation project within a leading international company.

The role will focus on improving and harmonising Quote-to-Cash (Q2C) processes across global and regional teams, with a strong focus on process efficiency, customer experience and continuous improvement.

Key responsibilities:

• Drive Q2C process harmonisation and continuous improvement


• Map and optimise processes within an S/4HANA environment


• Identify pain points, quick wins and efficiency opportunities using KPIs


• Lead performance management and stakeholder coordination across regions


• Develop customer journey maps and drive CX improvements


• Monitor process adoption and adherence


• Support governance, implementation and hypercare activities

We are looking for:

• Strong experience in Q2C / O2C / process transformation


• Experience in global process harmonisation and continuous improvement


• Good understanding of SAP S/4HANA environments


• Strong stakeholder management skills in international organisations

Important: This is a 6-month temporary project, with an ASAP start.