Provider Inquiries SME — US Processes & Escalations

The Cigna Group; Madrid; Híbrido; EUR 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive benefits package

Learning and development opportunities

Descripción de la vacante

The Cigna Group is seeking a Subject Matter Expert for Provider Inquiries to provide expert support in resolving complex queries. This role entails managing escalated cases and working closely with internal stakeholders to ensure operational excellence.

Ideal candidates will have 3–5 years of experience in operational environments and possess strong decision-making and communication skills. The position offers a permanent contract with a competitive salary and the opportunity for hybrid working.

Formación

• 3–5 years’ experience in operations, customer service, or provider inquiries.
• Experience with complex cases and making decisions.
• Strong understanding of customer service delivery.

Responsabilidades

• Manage and resolve complex provider inquiries.
• Support frontline teams by providing guidance.
• Act as a key escalation point for the team.

Conocimientos

Complex operational environment experience

Decision making

Strong communication skills

Organisational and prioritisation skills

Descripción del empleo

The Cigna Group is seeking a Subject Matter Expert for Provider Inquiries to provide expert support in resolving complex queries. This role entails managing escalated cases and working closely with internal stakeholders to ensure operational excellence.

Ideal candidates will have 3–5 years of experience in operational environments and possess strong decision-making and communication skills. The position offers a permanent contract with a competitive salary and the opportunity for hybrid working.