Program Manager - Digital customer lifecycle

SYNNEX; Barcelona; Híbrido; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global technology company is seeking a Customer Lifecycle Program Manager in Barcelona to support its digital transformation strategy. The role involves coordinating with experts, designing customer engagement activities, and leveraging data to improve customer journeys. Ideal candidates will have 3-5 years in data-driven marketing, strong analytical skills, and professional proficiency in English. The position offers a hybrid work model with comprehensive benefits.

Servicios

Hybrid work environment

Continuous learning opportunities

Comprehensive health insurance

Paid leave

Retirement plans

Formación

• Minimum of 3-5 years of experience in a relevant data-driven role.
• Extensive root cause diagnosis and problem-solving skills.
• Experience in leading large, complex projects.
• Ability to thrive in a fast-paced, data-centric environment.
• Proven success in following up and getting things done.

Responsabilidades

• Design lifecycle stage activities to drive customer engagement.
• Coordinate the implementation of activities in systems.
• Use data and insights to improve lifecycle activities.
• Build the digital blueprint and playbook.
• Connect with marketing agencies for market asset deployment.
• Work with experts to automate and improve processes.
• Partner with countries to deploy best practices.

Conocimientos

Data-driven B2B digital marketing

Analytical skills

Problem-solving

Experience with digital customer journeys

Project management

AI project experience

Innovative thinking

Professional English proficiency

Descripción del empleo

About the role:

We are looking for a bright, motivated and switched on Customer lifecycle Program Manager to support the deployment and development of TD Synnex omni-channel digital transformation sales engagement strategy for our key Vendors in Europe and North America.

The function will coordinate and work with multidisciplinary experts and leaders from across the organisation covering data, marketing automation, sales and e-commerce platforms.

This role will be instrumental in leading and coordinating the design, deployment and continuous improvement of our digital sales model, leveraging data, sales platforms and automation.

Acting as the voice of the customer this role will build, test and improve our existing digital customer journeys to positively differentiate our customer experience.

Responsibilities:

• Design of lifecycle stage activities that drive positive customer engagement and improved loyalty.
• Coordinate the implementation of activities in systems and in country processes.
• Use data and insights to drive a continuous process of improvement and evolution of lifecycle activities.
• Capture and document processes and act as gatekeeper to build the digital blueprint and playbook.
• Connect with central and local marketing agencies to convert program activities into market assets for deployment.
• Working with marketing automation, e-commerce platform and CRM experts to automate, embed, and improve internal processes.
• Partner with countries and central business experts to capture and deploy best practices.

Knowledge, Skills and Experience:

• A minimum of 3-5 years’ relevant work experience in data driven B2B digital marketing role.
• Highly analytical and Extensive root cause diagnosis and problem solving skills.
• Relevant experience in the deployment of digital customer journeys.
• Experience in large, complex project and process management.
• Previous project experience leading AI projects highly valuable.
• Quick learner and an innovative thinker with ability to thrive in a fast-paced, data-centric environment.
• Positive can do attitude show success in following-up, and gets things done.
• English - professional proficiency is a MUST.

What do we offer:

• Hybrid work (1 day at the office, 4 days at home).
• We value continuous learning and provide a clear progression plan.
• We providecomprehensive benefitsincludinghealth insurance, paid leave, retirement plans, and more.

"At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required."

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Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!