Program Coordinator (m, f, d)

BSBI-Berlin; Barcelona; Presencial; EUR 23.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International environment

Professional development

Leadership opportunities

Extensive training

Dynamic culture

Descripción de la vacante

BSBI-Berlin is seeking a proactive Student Services Coordinator to support Barcelona-based operations and collaborate with the Berlin team on English and Spanish courses. You will assist with timetable management, attendance, and onboarding, coordinating student journeys across Canvas, the Student Portal, and ProQuest.

The role requires strong communication in English and Spanish, meticulous record-keeping, and the ability to multitask in a fast-paced international environment.

Formación

• Undergraduate degree or equivalent experience.
• Excellent English and Spanish communication.

Responsabilidades

• Timetable management and coordination of pathways for students.
• Monitor attendance and issue warnings per policy.
• Study tools support—Canvas, Student Portal, Outlook and ProQuest.
• Event management including Orientation, info-sessions and graduation.
• Assist with visa, accommodation, health insurance and other student services.
• Coordinate disciplinary processes and prepare required letters.

Conocimientos

Customer-focused

English and Spanish proficiency

Multitasking

Cross-functional collaboration

Interpersonal skills

Presentation skills

Attention to detail

Microsoft Office / Google Suite

Educación

Undergraduate degree or equivalent experience

Herramientas

Canvas

Student Portal

Outlook

ProQuest

Descripción del empleo

• Communicate promptly with students regarding timetable changes, progression, and pathway options
• Maintain accurate records using the timetable tracker.
• Coordinate the selection of pathways for students.
• Ensure SYS is prepared for intake and promptly address any related issues.
• Collaborate with the Berlin team on English enhancement courses.
• Collaborate with the Berlin team on Spanish and English lessons (Inlingua)
• Create modules and add students to Canvas for Study Methods and Research Methodology.
• Monitor student attendance closely in adherence to the Policy and Process
• Issue attendance warnings as necessary and track student feedback
• Prepare attendance reports and handle related queries via the Attendance mailbox
• Liaise with lecturers regarding attendance registers and any associated issues.
• Process absence authorization requests, excuses, and Attendance Letter requests.

1. Timetable Management

• Communicate promptly with students regarding timetable changes, progression, and pathway options
• Maintain accurate records using the timetable tracker.
• Coordinate the selection of pathways for students.
• Communicate details about certificate programs available for students.
• Ensure SYS is prepared for intake and promptly address any related issues.
• Collaborate with the Berlin team on English enhancement courses.
• Collaborate with the Berlin team on Spanish and English lessons (Inlingua)
• Create modules and add students to Canvas for Study Methods and Research Methodology.

2. Attendance Monitoring

• Monitor student attendance closely in adherence to the Policy and Process
• Issue attendance warnings as necessary and track student feedback
• Prepare attendance reports and handle related queries via the Attendance mailbox
• Liaise with lecturers regarding attendance registers and any associated issues.
• Process absence authorization requests, excuses, and Attendance Letter requests.

3. Supervision of Deferrals, term-breaks, withdrawals, and course changes for the BCN/Madrid campus students.
Sending withdrawal notices.
Following up with online student
4. Study Tools Support

• Support newly registered students
• Offer assistance to students navigating Canvas, the Student Portal, Outlook, and ProQuest, and liaise with departments when necessary

5. Event management including Orientation, info-sessions, and graduation.
6. Coordinate module surveys and achieve 60% of response rate.
7. Supporting registration and finalization of registration on campus where needed
8. Support students on non-academic matters: student services matters, including TIE, accommodation, health insurance and events.
9. Student conduct: Coordinating informal and formal disciplinary processes, meetings, panels, communications, case records and required external reporting.
10. Letters and documentation: Issuing matriculation, partner matriculation, holiday confirmation, attendance, ex-matriculation and visa-support letters.
11. Assist with various administrative/events/operations tasks as needed.

Your profile

• An undergraduate degree or equivalent experience.
• Customer-focused with excellent interpersonal skills, including professional credibility, relationship building and influencing
• Professional proficiency in written and spoken English and Spanish.
• Ability to multitask and collaborate cross-functional across international teams, good attention to detail and great communication skills.
• Results-driven, solution-oriented and self-disciplined
• Ability to multitask in a busy, highly pressured, fast-paced working environment
• Minute attention to detail, strong adaptability, empathy and resilience
• Proficiency in Microsoft Office and/or Google Suite
• Enthusiasm to work in the education sector and to support student success
• Excellent presentation skills and a high level of confidence
• Proactive, self-motivated and achievement-driven with a ‘can-do’ attitude

Why us?

• Aninternationalenvironmentwithamulticulturalaudienceandameaningfulsocialimpact
• Supportinachievingyourprofessionalgoalsanddevelopment
• OpportunitiesforcareergrowthalongsideBSBI,includingleadershiproles
• Extensivetrainingtoequipyouwiththeknowledgeandskillsneededtoexcel
• Workinayoung,dynamicandpositiveculturethatfosterscollaboration
• Performance-basedcommissionstoincentivizesalessuccess
• Beattheforefrontofanexcitingeducationalopportunity,leadingthewayforwardandgrowingwithBSBI

• Aninternationalenvironmentwithamulticulturalaudienceandameaningfulsocialimpact
• Supportinachievingyourprofessionalgoalsanddevelopment
• OpportunitiesforcareergrowthalongsideBSBI,includingleadershiproles
• Extensivetrainingtoequipyouwiththeknowledgeandskillsneededtoexcel
• Workinayoung,dynamicandpositiveculturethatfosterscollaboration
• Performance-basedcommissionstoincentivizesalessuccess
• Beattheforefrontofanexcitingeducationalopportunity,leadingthewayforwardandgrowingwithBSBI

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

About us

BSBI is part of GUS Germany GmbH (GGG), a dynamic network of higher education institutions with more than 18,000 students at locations in Germany, Europe and beyond.
We prepare students for impactful global careers, providing accessible and quality education to cultivate future industry leaders. With a focus on enterprise, leadership, and success, our programmes empower students with an entrepreneurial mindset to lead and succeed, fostering an inclusive, innovative, and supportive learning environment. Our mission is to shape the future by nurturing exceptional talent and driving positive change in the competitive international business world.
Explore https://www.berlinsbi.com/ for more information about us!