Product Support Engineer

Multiverse Computing; Madrid; Híbrido; EUR 40.500 - 49.500; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Signing and retention bonuses

Relocation package

Flexible working hours

International exposure

Descripción de la vacante

A leading deep-tech company is hiring a Product Support Engineer to provide technical support for its AI-driven solutions. You will assist customers with API integration and troubleshooting, ensuring high satisfaction. Candidates should have a strong technical background, proficiency in Python, and excellent communication skills. The role offers a competitive salary starting from €45,000, a hybrid work model, and a contract lasting until June 2026. You'll join a dynamic team and contribute to cutting-edge technology in the AI space.

Formación

• Background in troubleshooting APIs, SDKs, or software integrations.
• Familiarity with AI/ML concepts and model deployment.
• Excellent communication skills for non-technical users.

Responsabilidades

• Provide first-line technical support for compressed LLMs and API services.
• Investigate and resolve customer-reported issues effectively.
• Document common issues and solutions in a customer knowledge base.

Conocimientos

Troubleshooting APIs

Proficiency in Python

Communication skills

Problem-solving skills

Educación

Bachelor’s degree in Computer Science, Engineering or related field

Herramientas

Zendesk

Jira

Descripción del empleo

Overview

We are looking to fill this role immediately and are reviewing applications daily. Expect a fast, transparent process with quick feedback.

We are a European deep-tech leader in quantum and AI, backed by major global strategic investors and strong EU support. Our groundbreaking technology is already transforming how AI is deployed worldwide — compressing large language models by up to 95% without losing accuracy and cutting inference costs by 50–80%. Joining us means working on cutting-edge solutions that make AI faster, greener, and more accessible — and being part of a company often described as a “quantum-AI unicorn in the making.”

We offer

• Competitive annual salary starting from €45,000, based on experience and qualifications.
• Two unique bonuses: signing bonus at incorporation and retention bonus at contract completion.
• Relocation package (if applicable).
• Fixed-term contract ending in June 2026.
• Hybrid role and flexible working hours.
• Be part of a fast-scaling Series B company at the forefront of deep tech.
• International exposure in a multicultural, cutting-edge environment.
• Equal pay guaranteed.

About the Role

Tasks and responsibilities include the following for a Product Support Engineer on a temporary basis (contract) to provide customer-facing technical support for our compressed Large Language Models (LLMs) and API services. You will be the first point of contact for technical inquiries, troubleshooting, and guidance, helping customers maximize value from our AI solutions. This is a unique opportunity to work with cutting-edge AI technology, ensure high customer satisfaction, and contribute to the success of a major new initiative.

As a Product Support Engineer, you will:

• Become an expert in all Multiverse Computing’s products.
• Provide first-line technical support with a variety of complexity, from simple billing or account questions for individuals to complex, incident-level issues and debugging.
• Investigate and resolve customer-reported issues by reproducing problems and identifying root causes.
• Collaborate with engineering teams to escalate and resolve complex technical problems.
• Assist customers with API integration, usage, and best practices for performance and reliability.
• Document common issues, solutions, and best practices in a customer knowledge base.
• Communicate clearly and empathetically with customers, ensuring high satisfaction and trust.

Requirements

Required Qualifications

• Strong technical background with experience in troubleshooting APIs, SDKs, or software integrations.
• Familiarity with AI/ML concepts, particularly Large Language Models and model deployment.
• Proficiency in Python and experience with APIs.
• Excellent communication and problem-solving skills; able to explain technical concepts to non-technical users.
• Bachelor’s degree in Computer Science, Engineering, or related field; or equivalent practical experience.

Preferred Qualifications (Nice-to have)

• Experience supporting AI/ML products or developer-focused platforms.
• Knowledge of model compression techniques and performance optimization.
• Contributions to documentation, tutorials, or developer community forums.
• Experience using ticketing and support tools (e.g., Zendesk, Jira, or similar).

About Multiverse Computing

Founded in 2019, we are a well-funded, fast-growing deep-tech company with a team of 180+ employees worldwide. Recognized by CB Insights (2023 & 2025) as one of the Top 100 most promising AI companies globally, we are also the largest quantum software company in the EU. Our flagship products address critical industry needs:

• CompactifAI → a groundbreaking compression tool for foundational AI models, reducing their size by up to 95% while maintaining accuracy, enabling portability across devices from cloud to mobile and beyond.
• Singularity → a quantum and quantum-inspired optimization platform used by blue-chip companies in finance, energy, and manufacturing to solve complex challenges with immediate performance gains.

You’ll be working alongside world-leading experts in quantum computing and AI, developing solutions that deliver real-world impact for global clients. We are committed to an inclusive, ethics-driven culture that values sustainability, diversity, and collaboration — a place where passionate people can grow and thrive. Come and join us!