Product Specialist

Exclusive-Networks; Madrid; Presencial; EUR 35.000 - 52.000; Jornada completa

Descripción de la vacante

Exclusive Networks in Madrid is seeking a Product Specialist to join the sales team. You will manage renewal quotations, drive upsell and cross-sell opportunities, and support vendor back-office activities across POS, inventory, and iAsset while maintaining strong vendor relationships.

You will collaborate with the assigned BDM and sales teams to deliver outstanding customer service, build relationships with existing customers, and maintain up-to-date sales records in NetSuite.

Formación

• 2+ years of experience in inside sales or similar roles.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Self-motivated with the ability to work independently and in a team.

Responsabilidades

• Manage renewal quotations and follow-up on renewal opportunities.
• Drive upsell and cross-sell opportunities with assigned BDM.
• Oversee vendor back-office activities (POS, inventory, iAsset).
• Support logistics and reporting with Purchasing and Operations teams.
• Build and strengthen relationships with existing customers to drive incremental business.
• Maintain accurate sales records in NetSuite.

Conocimientos

Inside sales

CRM systems

Customer service

Communication

Time management

Independent work

Educación

Bachelor’s degree in Business Administration/Marketing/Customer Service

Herramientas

NetSuite

Sales tools

Descripción del empleo

EXCLUSIVE NETWORKS | IntroductionExclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.DUTIES AND RESPONSIBILITIES | About the roleExclusive Networks is looking to expand the team with a new Product Specialist.Reporting directly to the Team Leader-BDM, this role is responsible for managing renewal quotations, driving upsell and cross-sell opportunities, overseeing vendor back-office and inventory activities, and partnering with the assigned BDM to support vendor growth and business objectives.As the Product Specialist, you will:Work closely with the assigned BDM to identify and follow up on renewal opportunities.Manage the end-to-end renewal quotation process.Maintain a strong relationship with the assigned vendor.Manage vendor renewals and support reporting and back-office operations, such as POS, inventory, stock, and iAsset.Implement and manage new processes.Act as a key point of contact for quotations, shipments, incidents, and information requests.Support logistics activities in coordination with the Purchasing and Operations teams.Build and strengthen relationships with existing customers to drive incremental business.Collaborate with sales teams and other departments to deliver excellent customer service.Develop and maintain knowledge of products and services.Maintain accurate and up-to-date sales records in NetSuite.QUALIFICATIONS AND EXPERIENCE | About youBachelor’s degree in Business Administration, Marketing, Customer Service, or a related field preferred.2+ years of experience in inside sales or similar roles.Strong customer service orientation.Excellent verbal and written communication skills.Self-motivated with the ability to work independently and in a team environment.Experience with CRM systems and sales tools.Results-driven with a proven ability to achieve targets.Strong organizational and time-management skills.Advanced English proficiency, both written and spoken.WHO ARE EXCLUSIVE NETWORKS? | Why work for usWe are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our success.