Product Onboarding Specialist DACH Market

Factorial; Barcelona; Presencial; EUR 30.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Multicultural environment

Gym access via Wellhub

Cobee benefits

Language classes

Breakfast in the office

Food discounts

Pet friendly

Descripción de la vacante

Factorial is seeking an Onboarding Specialist to guide new DACH clients through their journey on our platform. You will tailor onboarding to each customer's needs, translate client processes into Factorial, and collaborate across teams to improve the overall experience.

You’ll work closely with Sales, Product, and CS to ensure clients are activated, satisfied, and able to leverage Factorial to its full potential.

Formación

• German and English at professional/native level.
• Experience in customer experience, account/client management, onboarding, CS or support (SaaS a plus).
• Proactive, curious and solution-oriented mindset.
• Fast learner; comfortable with product changes.
• Ownership mindset and strong focus on client success.

Responsabilidades

• Welcome and onboard new DACH clients through video calls and email.
• Build a personalized onboarding journey shaped by each customer’s needs.
• Understand how clients work and translate their processes into Factorial.
• Spot challenges, identify opportunities, and share insights to improve the experience.
• Collaborate with Sales, Product, and CS to enhance the client journey.
• Help define and scale onboarding processes for smoother, faster experiences.

Conocimientos

German

English

Customer Experience

Onboarding

SaaS experience

Descripción del empleo

About The Team

Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.

As an Onboarding Specialist, you’ll guide new customers through their Factorial journey—making sure they’re confident, supported, and fully set up to get the most out of our platform.

You’ll be the bridge between clients, Product, Sales, and Customer Success—turning insights into better experiences and helping shape how our product evolves.

What you'll do

• Welcome and onboard new DACH clients through video calls & email
• Build a personalized onboarding journey shaped by each customer’s need
• Understand how our clients work - and help translate their processes into Factorial
• Spot challenges, identify opportunities, and share insights to improve the experience
• Collaborate closely with Sales, Product, and CS teams to continuously enhance the client journey
• Help define and scale onboarding processes that make the experience smoother and faster

What Success Looks Like

• Clients are fully activated and using Factorial to its full potential.
• High client satisfaction and positive feedback.
• Scalable processes that shorten onboarding times.
• Actionable insights shared with Product.

What are we looking for

• Native or near-native proficiency in German and professional-level English.
• Experience in Customer Experience related roles; Account & Client Management, Onboarding, Customer Success or Support.. (SaaS is a big plus!)
• Proactive, curious, and excited to solve problems
• A fast learner - comfortable with product changes
• Ownership mindset: You care deeply about client success
• HR knowledge is a plus (not a must!)

You’ll be a great fit if you

• Love helping people succeed
• Enjoy translating challenges into solutions
• Communicate clearly and confidently
• Thrive in fast-paced, collaborative environments
• Ask “why?” just as often as you ask “how?”

Perks of being part of Factorial

• Alan as private health insurance
• High growth, multicultural and friendly environment
• Healthy life with Wellhub (Gyms, pools, outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Food discounts with Nora
• Pet Friendly
• Much more that we'll spill during the interview process

About Factorial

At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Our values

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We’re dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Want to learn more about us? Check our website!