Product Delivery Manager

F. Hoffmann-La Roche AG; Madrid; On-site; EUR 70,000 - 100,000; Full time

Job summary

Roche in Madrid is seeking a Product Delivery Manager to lead, plan and implement complex deliveries within RDT Pharma Commercial Market Access, collaborating with Product Managers and IT partners.

You will define scope, timelines, budgets, manage risks, and drive value delivery across global locations, leveraging SDLC knowledge (Waterfall, Agile) and ITIL practices. This role requires autonomy and strong stakeholder management.

Qualifications

• Extensive experience overseeing initiatives with autonomy, coordinating complexity and scale.
• Strong understanding of System Development Life Cycles (Waterfall, Agile, iterative).
• Ability to manage the complexity of scope, time, cost, quality, risk, global teams.
• Experience applying ITIL practices for service management and operations.
• Vendor management is a plus.

Responsibilities

• Oversees initiatives or streams with autonomy, coordinating complexity and scale.
• Deliver end-to-end Pharma Commercial Market Access RDT initiatives from initiation to closure.
• Define project scope, objectives, timelines, budgets, and resources; lead the team.
• Manage risks and dependencies; remove impediments to improve delivery.
• Ensure projects deliver value and meet quality standards.
• Collaborate with Product Managers, IT Partners, and stakeholders to achieve outcomes.
• Develop partnerships with third-party resources; drive process improvements.
• Understand the big picture and interdependencies with other projects.
• Contribute to growth of the RDT Pharma Commercial Market Access department.
• Act as trusted advisor on IT to support business objectives.

Skills

Delivery management

Stakeholder management

Agile

Waterfall

Systems thinking

Leadership

Change management

Education

University Degree

PMI PMP certification (preferred)

Tools

ITIL framework

Vendor management

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As a Product Delivery Manager this role you will lead, plan and implement complex deliveries, will proactively identify improvements and manage diverse stakeholders. You will independently define and control the scope of initiatives, utilizing effective analytical skills to drive value delivery within RDT Pharma Commercial Market Access. You will connect team development with broader business objectives. Depending on the needs, you may operate within different role archetypes such as Senior Business Analyst, Squad Lead, Project Manager, Service (Delivery) Manager.

Job Responsibilities

Oversees initiatives or streams with autonomy, coordinating complexity and scale. Manage end-to-end delivery of Pharma Commercial MArket Access RDT initiatives, from initiation through closure. Define project scope, objectives, timelines, budgets, and resource requirements, and manage the project team. Manage risks and dependencies, resolves team impediments to increase the effectiveness of the product-centric delivery approach in the organization. Ensure projects/squads deliver business value and meet quality standards. Work closely with Product Managers, IT Business Partners, Business stakeholders and working squad to achieve product-defined outcomes, understand business processes, pain points and strategic goals. Develop and maintain partnerships with third-party resources, including vendors. Contribute to process improvement initiatives by identifying technology enablement opportunities. Ability to see the interrelationship of a project across "the big picture" and understand its dependency on other projects. Contribute to the overall development and growth of the RDT Pharma Commercial Market Access department. Act as a trusted advisor on how IT can support business objectives.

Education / Experience

University Degree (or equivalent). Extensive experience overseeing initiatives with autonomy, coordinating complexity and scale, and driving alignment across ambiguous spaces.

Project Management Certification

PMI PMP (preferred) or equivalent. 8+ years of experience as a successful Delivery Manager using structured project management processes.

Technical Skills

Ability to apply systems thinking to provide holistic and enterprise-wide consulting advice. Deep understanding of various System Development Life Cycles (Waterfall, Agile, iterative, etc.). Strong Experience in planning and tracking project schedules with clearly-defined critical paths. Ability to manage the complexity of scope, time, cost, quality, risk, team dynamics on a global level in order to deliver multifunctional projects across multiple global locations. Demonstrated competency in leading people through changes and ambiguity. Knowledge or experience in the ITIL (IT Infrastructure Library) framework for IT service management and operations alignment. Vendor Management is a plus.

Additional Qualifications

Exceptional stakeholder management skills, acting as a role model in teamwork and driving good collaboration across Informatics and business structures. Excellent oral and written communication skills. Exceptional listening, problem solving, negotiation, and facilitation skills. Experience in deploying GxP validated systems is an advantage. Strong customer and delivery focus. Self-drive and motivation with excellent ability to establish networks across the organization. Team collaboration spirit, but also ability to work as a single driver and contributor. Structured and outcome-oriented. Limited direction needed, determines methods and procedures on new assignments.

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Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.