Asesor/A De Chocolates – Ventas Y Atención Al Cliente

Staff Global Group; Getafe; On-site; EUR 70,000 - 105,000; Full time

Job summary

Roche is seeking a Delivery Service Manager to guide complex deliveries, drive efficiency, and mentor teams. You will define roadmaps for large-scale initiatives, navigate organizational complexity, and operate under roles such as Project Manager, Service Manager, Scrum Master, or Agile Coach.

The role emphasizes strategic problem-solving, stakeholder engagement, and leading Agile implementation across product lines to deliver impactful healthcare solutions.

Qualifications

• Proven track record in delivery management (Program Manager, STE, Agile Coach)
• Experience embedding Agile practices and leading organizational change
• Strong stakeholder relationship building across organizational boundaries
• Advanced analytical skills to resolve cross-boundary delivery problems
• Exceptional communication, facilitation, and negotiation abilities

Responsibilities

• Provide expert guidance on defining and managing scope for complex initiatives and drive scope management best practices
• Lead analysis of complex delivery problems and model strategic solutions; mentor others
• Identify and engage senior stakeholders; develop and execute engagement plans
• Influence decision-making across product lines and drive alignment through consensus
• Lead delivery across major products within a portfolio and promote Agile adoption
• Oversee large-scale, cross-domain delivery programs with multiple dependencies and risks

Job description

Permanente

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Delivery Service Manager provides expert guidance on complex deliveries, drives efficiency improvements, influences stakeholder decisions, and mentors others to achieve strategic alignment and support team growth. In this role, you will navigate organizational complexity to define and communicate comprehensive solution visions and roadmaps for large-scale and strategically critical initiatives. Depending on the organization’s needs, you may operate within role archetypes such as Project Manager, Program Manager, Service (Delivery) Manager, ITSM Process SME, Scrum Master, RTE, STE, or Agile Coach.

Responsibilities

• Provides expert guidance and strategic direction on defining and managing scope for complex or high-impact initiatives. Develops, implements, and champions scope management strategies, frameworks, and best practices for relevant initiatives. Oversees the management of significant scope changes, ensuring strategic alignment and minimal disruption, while proactively identifying and driving improvements to scope-related processes for enhanced delivery efficiency.
• Leads the analysis of complex and strategic delivery problems across boundaries, eliciting complex needs and influencing decisions. Accountable for delivery management on significant initiatives, defining strategic solutions, and driving consensus through persuasive communication and facilitation. Proactively identifies strategic opportunities and risks, and mentors colleagues on problem-solving.
• Identifies key stakeholders, including senior management, across organizational boundaries and analyzes complex stakeholder networks. Develops and executes comprehensive stakeholder engagement and communication plans. Influences stakeholder decisions related to delivery, navigates conflicts to achieve alignment, and builds strong collaborative relationships across the organization.
• Provides consistent leadership and significant impact across major products within a product line or domain. Drives significant impact on projects and programs by embedding Agile best practices and leading organizational change initiatives. Leads the evaluation of strategic solution options, fosters a culture of innovation, and proactively proposes improvements to help implement strategic objectives.
• Manages complex projects or services, potentially across domains, and leads delivery within a program or large initiative. Manages highly complex delivery involving multiple dependencies, opportunities, and risks. Handles ambiguous delivery requirements and leads the implementation of delivery frameworks while navigating complex stakeholder landscapes.
• Possesses in-depth business knowledge and understanding of market trends to shape delivery strategies that achieve strategic business objectives. Drives business process improvements and innovation, and leads the implementation of Agile frameworks and other delivery best practices. Manages large-scale, complex delivery programs and innovates delivery methodologies to enhance efficiency and effectiveness.

Who You Are

• Proven track record operating in a Delivery Management archetype (e.g., Program Manager, STE, Agile Coach) with extensive experience managing large-scale, complex delivery programs.
• Experience in embedding Agile best practices and leading organizational change initiatives across product lines or domains.
• Demonstrated success in building and maintaining strong relationships with key senior stakeholders and cultivating collaboration across organizational boundaries.
• In-depth business knowledge and an understanding of market trends, with the ability to shape delivery strategies to achieve strategic business objectives.
• Expertise in leading the implementation of Agile frameworks, delivery methodologies, and other best practices.
• Advanced analytical skills to lead the analysis of complex, cross-boundary delivery problems and evaluate strategic solution options.
• Exceptional communication, facilitation, and negotiation skills, with the ability to drive consensus on solutions and navigate conflicts to achieve alignment.
• Strong coaching and mentoring capabilities; acts as a mentor for less experienced professionals, providing constructive feedback and guiding them in complex scope management and problem-solving.

#RDT2026

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.