Vendedor De Madera: Ventas Y Atención Al Cliente

Obramat; Jaén; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Roche is seeking a Delivery Service Manager to guide complex deliveries, drive efficiency improvements, and mentor teams to achieve strategic alignment on large-scale initiatives across the organization.

You will define comprehensive solution visions and roadmaps, engage senior stakeholders, and embed Agile practices to enable rapid, value-driven delivery of programs while navigating organizational complexity. This role requires influencing decisions and sustaining high quality outcomes.

Qualifications

• Proven track record in delivery management at program level.
• Experience embedding Agile practices and organizational change.
• Strong stakeholder management with senior leadership.
• Business acumen and market awareness to shape delivery strategy.
• Expertise in Agile frameworks and delivery methodologies.
• Advanced analytical skills for cross-boundary problems.
• Excellent communication, facilitation and negotiation abilities.
• Coaching and mentoring capability for less experienced colleagues.

Responsabilités

• Provide expert guidance on defining scope for complex initiatives and manage scope changes.
• Lead analysis of delivery problems, define strategic solutions and foster consensus.
• Identify stakeholders and develop engagement plans across organizational boundaries.
• Embed Agile practices and lead organizational change across product lines or domains.
• Manage complex projects or services across domains within programs or large initiatives.
• Shape delivery strategies considering market trends and drive continuous improvement.

Connaissances

Delivery management

Agile coaching

Stakeholder management

Strategic thinking

Mentoring

Communication & negotiation

Description du poste

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Delivery Service Manager provides expert guidance on complex deliveries, drives efficiency improvements, influences stakeholder decisions, and mentors others to achieve strategic alignment and support team growth. In this role, you will navigate organizational complexity to define and communicate comprehensive solution visions and roadmaps for large-scale and strategically critical initiatives. Depending on the organization’s needs, you may operate within role archetypes such as Project Manager, Program Manager, Service (Delivery) Manager, ITSM Process SME, Scrum Master, RTE, STE, or Agile Coach.

You Responsibilities

• Provides expert guidance and strategic direction on defining and managing scope for complex or high-impact initiatives. Develops, implements, and champions scope management strategies, frameworks, and best practices for relevant initiatives. Oversees the management of significant scope changes, ensuring strategic alignment and minimal disruption, while proactively identifying and driving improvements to scope-related processes for enhanced delivery efficiency.
• Leads the analysis of complex and strategic delivery problems across boundaries, eliciting complex needs and influencing decisions. Accountable for delivery management on significant initiatives, defining strategic solutions, and driving consensus through persuasive communication and facilitation. Proactively identifies strategic opportunities and risks, and mentors colleagues on problem-solving.
• Identifies key stakeholders, including senior management, across organizational boundaries and analyzes complex stakeholder networks. Develops and executes comprehensive stakeholder engagement and communication plans. Influences stakeholder decisions related to delivery, navigates conflicts to achieve alignment, and builds strong collaborative relationships across the organization.
• Provides consistent leadership and significant impact across major products within a product line or domain. Drives significant impact on projects and programs by embedding Agile best practices and leading organizational change initiatives. Leads the evaluation of strategic solution options, fosters a culture of innovation, and proactively proposes improvements to help implement strategic objectives.
• Manages complex projects or services, potentially across domains, and leads delivery within a program or large initiative. Manages highly complex delivery involving multiple dependencies, opportunities, and risks. Handles ambiguous delivery requirements and leads the implementation of delivery frameworks while navigating complex stakeholder landscapes.
• Possesses in-depth business knowledge and understanding of market trends to shape delivery strategies that achieve strategic business objectives. Drives business process improvements and innovation, and leads the implementation of Agile frameworks and other delivery best practices. Manages large-scale, complex delivery programs and innovates delivery methodologies to enhance efficiency and effectiveness.

Who You Are

• Proven track record operating in a Delivery Management archetype (e.g., Program Manager, STE, Agile Coach) with extensive experience managing large-scale, complex delivery programs.
• Experience in embedding Agile best practices and leading organizational change initiatives across product lines or domains.
• Demonstrated success in building and maintaining strong relationships with key senior stakeholders and cultivating collaboration across organizational boundaries.
• In-depth business knowledge and an understanding of market trends, with the ability to shape delivery strategies to achieve strategic business objectives.
• Expertise in leading the implementation of Agile frameworks, delivery methodologies, and other best practices.
• Advanced analytical skills to lead the analysis of complex, cross-boundary delivery problems and evaluate strategic solution options.
• Exceptional communication, facilitation, and negotiation skills, with the ability to drive consensus on solutions and navigate conflicts to achieve alignment.
• Strong coaching and mentoring capabilities; acts as a mentor for less experienced professionals, providing constructive feedback and guiding them in complex scope management and problem‑solving.

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Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for