Principal Digital OCM Lead

Roche Holding AG; Madrid; Hybrid; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Impact patient

Opportunités de développement

Job summary

Chez Roche, nous vous offrons l’opportunité d’être un acteur clé du changement organisationnel dans les Opérations Technologiques Pharmaceutiques (PT). En tant que Principal Digital OCM Lead, vous dirigerez des initiatives de transformation numérique et de données à l’échelle mondiale, en plaçant l’humain au centre des stratégies et en limitant les perturbations opérationnelles.

Vous travaillerez au sein d’une équipe interne d’experts chargée d’accompagner le changement, en reliant les objectifs

Qualifications

• Expérience en sciences comportementales appliquées en contexte opérationnel ou professionnel.
• Connaissances des cadres de changement organisationnel (Prosci, ADKAR, Kotter) et méthodes Agile/Lean.
• Maîtrise de l’anglais professionnel; l’espagnol est un atout à Madrid.

Responsibilities

• Définir et piloter des stratégies d’OCM pour des transformations à grande échelle.
• Appliquer des cadres de changement et des insights comportementaux pour favoriser l’adoption et l’innovation.
• Concevoir des plans de communication et des programmes de formation adaptés aux équipes globales.
• Consolider des réseaux de sponsorisation et aligner les parties prenantes locales et mondiales.
• Évaluer l’impact et l readiness des organisations et mesurer l’adoption des solutions digitales.
• Favoriser l’adoption d’outils d’IA et d’automatisation sur les lignes de production.
• Conduire les pratiques et blueprints OCM standardisés à l’échelle mondiale.

Skills

Behavioral science principles

Nudge theory

Habit formation

Anglais professionnel

Espagnol (asset)

Education

Master’s degree ou équivalent

Tools

WalkMe

Pendo

Job description

Chez Roche, vous pouvez être vous-même et être apprécié pour les qualités uniques que vous apportez. Notre culture encourage l'expression personnelle, le dialogue ouvert et les connexions authentiques, où vous êtes valorisé, accepté et respecté pour ce que vous êtes, vous permettant de prospérer tant personnellement que professionnellement. Voici comment nous visons à prévenir, arrêter et guérir les maladies et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Rejoignez Roche, où chaque voix compte.

La position

The Position

In Pharma Technical Operations (PT), we deliver life-saving medicines to patients worldwide. As our Principal Digital OCM Lead, you will play a pivotal role in ensuring that our strategic digital and data initiatives - ranging from digital site transformations and operations-wide data foundations to network automation and agile mindsets - take firm root across our global operational teams.

As a Principal Digital OCM Lead, you will join an elite, internal advisory and delivery team within PT Digital and Operational Excellence (PTE). Acting as an internal Behavioral OCM leader, you will serve as a high-impact catalyst for digital evolution across Pharma Technical Operations (PT). You will bridge strategic intent and operational reality, designing human-centric change strategies that minimize operational disruption, safeguard quality compliance, and foster long-term behavioral change.

Core Responsibilities:

• Transformational Leadership: Partner closely with the broader PTE leadership team to embed robust Organizational Change Management (OCM) strategies for large-scale operations-wide transformations, post-merger integrations, digital shifts, and process restructurings.
• Behavioral & Cultural Transformation: Apply modern change frameworks and behavioral insights (e.g., nudge management) to align workforce mindsets with strategic change, data-driven culture, psychological safety, and a mindset of continuous innovation.
• Operational & Digital Change Execution: Design, drive, and scale change management frameworks for major PT digital initiatives (e.g., global data governance adoption, smart factory/Industry 4.0 rollouts, and digital shopfloor tools).
• Stakeholder Alignment & Network Building: Act as a trusted advisor to site leaders, global process owners, shopfloor operators, and quality teams to build strong change networks and active sponsorship across the PT matrix.
• Impact & Readiness Assessments: Conduct systematic change impact analyses, risk evaluations, and organizational readiness assessments across diverse global functions within PT. Leverage quantitative data and behavioral analytics to measure adoption velocity, identify adoption barriers, and iterate on change interventions.
• Communication & Enablement: Establish tailored communication architectures and learning strategies that translate complex data and digital solutions into clear, engaging adoption journeys for end-users.
• Methodology & Practice: Define, adopt, evolve, and implement standardized human-centric OCM methodologies, blueprints, and training assets across the global network, ensuring consistency in how digital change is navigated.
• AI & Automation Enablement: Drive adoption strategies for AI-assisted tools, shopfloor automation, and operations-wide data models, helping teams transition from transactional execution to data-informed decision-making.

Who You Are

You are an architect of adoption, not just a communicator. You understand that digital transformation is 20% technology and 80% human behavior. You bring a pragmatic, empathetic approach to driving technology adoption across matrixed, multi-cultural teams.

Qualifications & Experience:

• Behavioral Science Expertise: Demonstrated experience applying behavioral science principles (e.g., behavioral economics, nudge theory, habit formation loops) in a professional or operational context.
• Education: University degree (Master’s or equivalent) in Business Administration, Organizational Psychology, Information Systems, Engineering, Life Sciences, or a related field.
• Professional Experience: 10+ years driving organizational change management, digital transformation, or business adoption - ideally within pharmaceutical operations, manufacturing, biotech, or healthcare IT. Proven track record of supporting large-scale rollouts affecting multi-site global operational networks (e.g., 1,000+ end-users across multiple geographies).
• Industry & Regulatory Understanding: Solid grasp of operational dynamics in technical, regulated environments. Experience driving change within validated environments without compromising strict GxP quality standards or operational compliance.
• Change Methodologies: Proven expertise in established change management frameworks (e.g., Prosci, ADKAR, Kotter) combined with practical experience in Agile, Lean, or Design Thinking.
• Leadership & Influence: Outstanding stakeholder management, empathy, and resilience, with a demonstrated ability to influence leaders and cross-functional teams without direct line authority.
• Languages: Business-fluent English is required; Spanish is a strong asset given the Madrid location.
• Behavioral Analytics & Digital Adoption: Experience utilizing digital adoption platforms (e.g., WalkMe, Pendo) or product analytics to track, measure, and optimize user interaction patterns within digital solutions.
• Coaching & Change Leadership: Demonstrated ability to coach managers and local leadership teams in behavioral management techniques, empowering them to act as effective change agents and scale adoption impact.

Who We Are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity.

What We Offer:

• Impact for Patients: Direct contribution to optimizing the global manufacturing and supply chain operations that bring life-saving therapies to millions of patients.
• High-Visibility Scope: Broad strategic influence across the global Pharma Technical Operations network.
• Growth & Culture: An empowering environment that values psychological safety, flexible hybrid working models, continuous learning, and personal development.

Qui nous sommes

Un avenir plus sain nous pousse à innover. Ensemble, plus de 100 000 employés à travers le monde sont dédiés à faire progresser la science et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Nos efforts aboutissent à plus de 26 millions de personnes traitées avec nos médicaments et plus de 30 milliards de tests réalisés avec nos produits de Diagnostique. Nous nous encourageons mutuellement à explorer de nouvelles possibilités, à favoriser la créativité et à conserver nos grandes ambitions, afin de fournir des solutions de santé qui changent des vies et ont un impact mondial.

Construisons ensemble un avenir plus sain.

Roche est un employeur offrant l'équité en matière d'emploi.