Principal, Digital Global Search Solution Manager

Schneider Electric North America; Barcelona; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading technology firm in Barcelona is seeking a Customer Experience Digital Global Search Application Manager. This role focuses on developing and managing a customer-centric global search application that enhances user experience through AI-driven solutions. The ideal candidate will possess strong project management skills and expertise in search technologies. Competitive benefits include a flexible work schedule and additional vacation days.

Servicios

Flexible schedule

Additional vacation days

Sabbatical Pack

Global Family Leave Policy

Health and wellness platform access

Open Talent Market

Stock ownership program

Recognition program

Life insurance

Flexible Remuneration Plan

Club Schneider discounts

Company-subsidized volunteer programs

Formación

• Proven experience in managing digital application projects focused on customer experience.
• In-depth knowledge of search technologies like AI-powered search and natural language processing.
• Strong project management skills, including requirements gathering and stakeholder management.

Responsabilidades

• Develop a customer-centric global search architecture leveraging AI.
• Define and manage projects related to the digital global search application.
• Collaborate with teams to implement AI-driven search enhancements.

Conocimientos

Project management

Search technologies

AI-powered search

Communication

Collaboration

Problem-solving

Educación

Bachelor’s degree in Computer Science, Information Systems, or Marketing

Descripción del empleo

Do you dare to lead the digital transformation to create a more sustainable world?

At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is to enable every person to maximize the use of energy and resources through integrated processes, software, big data, and technology that support the management of buildings, industries, and cities.

Schneider Digital is the digital department of Schneider Electric that leads the digital transformation in the company by providing global support to internal teams and clients. Schneider Digital consists of 6 Digital Hubs worldwide to ensure 24/7 support across the company.

Customer Experience Digital Global Search Application Manager

Your primary focus will be to develop, implement, and manage a customer‑centric global search application that enhances the customer experience through effective search functionalities. Leveraging AI and semantic search solutions, you will work closely with the Global Search Domain Leader to drive the implementation of advanced search capabilities and continuously improve the application’s features to deliver exceptional customer experiences.

Responsibilities

• Develop an in-depth understanding of customer search behaviour, preferences, and pain points.
• Design, implement, and maintain a customer‑centric global search architecture that leverages AI and semantic search solutions.
• Ensure the availability and reliability of the digital global search application by monitoring performance, conducting tests, and resolving technical issues.
• Collaborate with technical teams to integrate advanced search algorithms and AI technologies for improved search relevance and accuracy.

Project Coordination

• Define and manage projects related to the digital global search application, including requirements gathering, planning, execution, monitoring, and reporting.
• Collaborate with cross‑functional teams, including UX/UI designers, data scientists, and developers, to implement AI‑driven search enhancements.
• Engage with stakeholders to understand customer needs, gather feedback, and incorporate insights into the search application’s evolution.

Continuous Improvement and Personalization

• Continuously monitor and analyze customer search patterns, preferences, and feedback to identify areas for improvement.
• Proactively propose and implement enhancements to the search application leveraging AI and semantic search techniques.
• Stay up‑to‑date with emerging trends and advancements in AI‑powered search and semantic technologies to drive continuous optimization.

Collaboration with Global Search Domain Leader

• Work closely with the Global Search Domain Leader to align the search application strategy with business objectives.
• Collaborate on defining the vision, roadmap, and key performance indicators for the digital global search application.
• Provide regular updates to the Global Search Domain Leader on the progress, challenges, and opportunities related to the application.

Training and Support

• Develop training materials and provide guidance to internal teams on utilizing the digital global search application to enhance customer interactions.
• Offer technical support to stakeholders and end‑users, resolving issues promptly and providing exceptional customer service.

Qualifications

• Bachelor’s degree in a relevant field, such as Computer Science, Information Systems, or Marketing.
• Proven experience in managing digital application projects with a focus on customer experience and search functionalities.
• Strong project management skills, including requirements gathering, planning, execution, and stakeholder management.
• In‑depth knowledge of search technologies, including AI‑powered search, natural language processing, and semantic search.
• Familiarity with customer experience best practices and methodologies.
• Experience in implementing AI‑driven solutions and leveraging semantic search techniques.
• Excellent communication, collaboration, and problem‑solving skills.
• Ability to work autonomously, prioritize tasks, and adapt to changing priorities in a dynamic environment.
• Experience working collaboratively with domain leaders and stakeholders.

Benefits

• Flexible schedule with hybrid work plan for work‑from‑home and home‑office options.
• Additional vacation days and floating holidays for personal time and family commitments.
• Optional Sabbatical Pack allowing up to 2 months of unpaid leave for personal projects or deep learning experiences.
• Global Family Leave Policy providing flexible paid leave for parenthood or caregiving.
• Access to the Wellwo health and wellness platform and network of sports centers for a welcoming health‑support ecosystem.
• Open Talent Market, a professional development platform to connect with mentorship, projects, and global opportunities.
• Stock ownership program to share in Schneider Electric’s success.
• Recognition program that rewards achievements and offers rewards for retail stores, restaurants, and travel agencies.
• Life insurance and a Flexible Remuneration Plan covering health insurance, meal vouchers, childcare vouchers, transportation vouchers, and professional training.
• Club Schneider discounts at partner stores, restaurants, and travel agencies.
• Company‑subsidized volunteer programs for community impact.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic.