Presales Consultant - German

TDCX; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading customer solutions provider in Barcelona is seeking a Sales Process Leader to guide clients through the sales process. This role requires strong customer management skills, fluency in English and German, and experience in the SaaS industry. The ideal candidate should be proactive in identifying customer needs and ensuring satisfaction while meeting performance standards.

Formación

• 2+ years' experience in Customer Success, Sales, or Account Management.
• Fluency in English and German, including good presentation skills.
• Good understanding of the SaaS industry.
• Ability to manage time effectively and meet deadlines.

Responsabilidades

• Lead customers through the complete sales process.
• Uncover business needs and align solutions accordingly.
• Ensure maximum customer satisfaction through timely responses.
• Track activities within the CRM and meet performance standards.

Conocimientos

Customer management

Communication skills

Analytical skills

Empathy

Relationship building

Herramientas

Intercom

Slack

HubSpot

Descripción del empleo

Description

Lead our client's customers through the complete sales process, leveraging multiple communication channels (e.g., virtual meetings, phone, email, online chat). Uncover customer business needs and align our client's solutions to your customers' objectives. Ensure maximum customer satisfaction through the appropriate escalation of issues and precise, timely responses. Track all customer activities accurately and timely within the CRM. Meet or exceed all performance standards including a number of interactions, revenue, attribution, conversations, and quality metrics that will be measured monthly, quarterly, and yearly. Manage teammates to achieve a shared goal by understanding the scope of the business and reaching out to the appropriate people to meet various needs. Identify gaps in current processes or product offerings and implement or recommend improvements to increase the overall productivity and customer experience.

Requirements

• 2+ years' experience either in Customer Success, Sales, or Account Management.
• Experience in customer demos, onboarding, support, client management, and relationship building.
• Effective written and oral fluency in English and German, including presentation skills.
• Process orientated and excited about systemizing a world-class success function.
• High focus on client satisfaction and retention.
• Good understanding of the SaaS industry.
• Have worked in a SaaS / Tech start-up.
• Great with technology and quick to learn new systems (Intercom, Slack, HubSpot).
• Great listening skills with a natural ability to empathize and put yourself in the shoes of others.
• Excellent internal and external communication, relationship management, and teamwork skills.
• Customer service experience and knowledge in advertising, sales, and consulting is fundamental to understanding our client's product and the needs of the customers.
• Experience utilizing analytical skills to identify critical trends and customer satisfaction.
• Ability to effectively uncover the needs and intent of the customer in order to up-sell and cross-sell solutions.
• Possesses a high aptitude for new technology and social media with the ability to use the internet as a source of information.
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.
• Punctuality. Your clients and teammates are counting on you to be here, every day.