Premium Support Specialist

Tamarind Intelligence; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

BOARD Deutschland GmbH is looking for a Premium Support Specialist in Madrid to provide essential support on their Planning Solutions for key accounts. Responsibilities include functional assistance, knowledge transfer between teams, and customer support to identify improvements. Candidates should have a background in Business or related fields, experience with EPM tools, and strong communication skills. The role offers a hybrid working model, fostering collaboration and productivity. Join a diverse team that's committed to success together.

Formación

• Educational background in relevant technical field.
• Experience with EPM and Planning tools.
• Previous Support or Consulting experience relevant to the position.
• Good understanding of financial processes is beneficial.
• Knowledge of SQL is advantageous.
• Ability to translate business requirements into solutions.

Responsabilidades

• Provide functional and technical assistance for existing customer solutions.
• Participate in knowledge transfer processes between teams.
• Identify application improvement areas.
• Work closely with the Product team on customer feedback.
• Provide Reactive support for existing customers.

Conocimientos

SQL

Troubleshooting

Root-cause analysis

Communication skills

De-escalation skills

Educación

Business, Finance, Accounting, Computer Science, Management Information Systems (MIS), Mathematics

Herramientas

EPM and Planning tools

Descripción del empleo

At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.

What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.

Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!

We are currently looking for a Premium Support Specialist to join our team in Madrid.

In this role, you will be accountable for providing assistance on a range of Planning Solutions developed for some of Board’s key accounts.

The Premium Support team plays a pivotal role in Board’s Customer Success strategy by providing industry leading post-implementation support. Through regular service review meetings, our Support Specialists are expected to maintain a strong grasp of our customers’ ever-changing business and functional requirements whilst helping them understand how Board can be used to achieve their goals.

We embrace flexibility through a hybrid working schedule, with 3 days at the office and 2 days working from home each week, fostering a balance of collaboration and productivity.

Key Responsibilities and Objectives

• Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions.
• Participate in extensive knowledge transfer processes between delivery and maintenance teams.
• Be able to articulate, in deep technical detail how Board functionality can be used to meet Customer requirements and find a solution to business problems.
• Identify areas for improvement in existing applications.
• Work closely with the Board Product team by relaying Customer and market feedback.
• Assist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform.
• Provide Reactive support for existing customers if/when questions/issues in their existing application arise.

Requirements

• Educational background in Business, Finance, Accounting, Computer Science, Management Information Systems (MIS), Mathematics or any relevant technical field.
• Experience with EPM and Planningtools.
• Previous Support or Consulting experience within Supply Chain, FP&A or Retail planning.
• Good understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial.
• Exposure to multi-dimensional or OLAP technology preferred.
• Knowledge of SQL advantageous.
• Great de-escalation skills and capacity to work in very tight time frames.
• Strong troubleshooting, root-cause analysis and reverse engineering capacity.
• Ability to grasp elaborate business requirements and translate those into solutions within the Board platform.
• Excellent written and verbal communication skills.

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.

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