PodForge

A Foundery; Torre do Sino; Presencial; EUR 69.000 - 103.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity stake

Performance milestones

Descripción de la vacante

PodForge is seeking a Founder-in-Residence/CEO to productize delivery for SMBs. You will define playbooks for IT and business ops, build the first 3-person pods, and prove a repeatable, margin-driven service delivery model with SLA governance.

You will close the first sales, own the revenue engine, hire and ramp the pods, and ensure weekly ROI reviews. The role combines strategic leadership with hands-on execution to scale to recurring revenue.

Formación

• Proven track record in operations management or agency leadership.
• Experience documenting and systemizing SOPs.
• Ability to sell complex operational solutions to founders, COOs, and heads of engineering.
• Strong financial acumen to manage unit economics, gross margins, and pricing tiers.

Responsabilidades

• Define the playbook: standardize delivery for IT and business ops and create a repeatable onboarding SOP.
• Close the first 2-3 SMB clients and prove initial revenue from the new model.
• Own the revenue engine: build a repeatable sales pipeline and manage key KPIs.
• Hire and ramp pods: recruit pod leads and staff to hit productivity within SLA.
• Ensure SLA adherence: establish weekly ROI reviews and continuous improvement.

Conocimientos

Operations mgmt

BPO leadership

SOP documentation

Sales to executives

Financial acumen

Descripción del empleo

Founder-in-Residence

Visit PodForge

Founder / CEO / COO - PodForge

Systemized operations teams, built for execution.

About PodForge

Small and mid-sized businesses (SMBs) across the US are struggling with a persistent talent bottleneck. They need consistent, high-quality execution for back-office and IT operations, but hiring internally is too slow, too expensive, and often unreliable.

PodForge solves this by providing plug-and-play 'Embedded Operations Pods.' Instead of acting as a traditional staffing agency or a generic BPO, PodForge gives clients a dedicated, systemized delivery pod (IT + business ops) complete with clear SLAs, weekly governance, and rapid onboarding.

As CEO, you will lead the charge in productizing service delivery. You'll move SMBs away from chaotic, ad-hoc hiring and into predictable, managed capacity that scales seamlessly with their growth.

What You'll Build

You will build a high-margin, highly repeatable managed service business. You'll start by defining strict playbooks for two vertical niches, deploying the first 3-person starter pods, and proving that your systematic approach to QA and SLA management beats traditional in-house hiring.

Your Responsibilities

As the CEO, you are responsible for executing from 0 to 1.

Define the Playbook

Standardize the delivery process for IT and business operations. Turn chaotic client needs into a repeatable 25-step onboarding and execution SOP.

Close the First Sale

Pitch and close the first 2-3 SMB clients. You must personally close your first deal, driving initial revenue by proving that your systematic approach beats traditional hiring.

Own the Revenue Engine

Drive sales and own the revenue generation engine. Build a repeatable sales pipeline while obsessively managing KPIs like time-to-ramp and gross margin.

Hire and Ramp the Pods

Recruit the first pod leads and staff members. You will be responsible for ensuring they hit full productivity within the promised SLA window.

Ensure SLA Adherence

Build the weekly review mechanisms that prove ROI to the client, guaranteeing replacement and continuous improvement.

Who We're Looking For

• Demonstrated experience in operations management, agency operations, or BPO leadership.
• Deep understanding of how to document, systemize, and enforce Standard Operating Procedures (SOPs).
• Ability to sell complex operational solutions to Founders, COOs, and Heads of Engineering.
• Comfortable interviewing, hiring, and firing rapidly to maintain pod quality.
• Strong financial acumen to manage unit economics, gross margins, and pricing tiers.

The Ideal Candidate

The ideal candidate is an 'operator's operator'-someone who has likely worked as a COO, VP of Operations, or Agency Director. You thrive on turning chaos into checklists. You don't just want to manage a team; you want to build the machine that builds the teams. You are highly disciplined, data-driven, and relentlessly focused on execution and margin control.

Compensation & Equity

You will receive a full-time base salary ($80,000-$120,000 range) from day one. As you secure your first paying clients and draw from company revenue, your salary will climb as you hit MRR milestones, alongside a significant founder equity stake.