PMO & Project Strategy Manager

Omega CRM, A Merkle Company; Madrid; Presencial; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

A leading global digital company is seeking a Project Manager to oversee CRM consulting projects, ensuring profitability and client satisfaction. The candidate should have 3–5 years of experience in project management and CRM solutions like Salesforce. This role offers a flexible schedule, home office options, and a commitment to professional development.

Servicios

Permanent contract

Flexible schedule

Certifications plan

Home Office

Flexible retribution

Health insurance

Professional development

Formación

• 3–5 years' experience in consulting or technology implementation services.
• Demonstrated project management and client management experience.
• Experience in implementing CRM solutions or ERP in commercial areas.
• Experience in a multi-client PMO environment.

Responsabilidades

• Monitor profitability and expectations of multi-client CRM consulting projects.
• Manage project budgets, ensuring optimal resource allocation.
• Identify areas for operational improvement and propose solutions.
• Provide advice to management and project leaders.

Conocimientos

Advanced Excel / Google Sheets

Management software experience

Knowledge of project management methodologies

Functional knowledge of databases

Analytical ability

Strong communication skills

Proactivity and results orientation

Change management

Herramientas

Power BI

Tableau

Descripción del empleo

Responsibilities

Project Management and PMO :

• Monitor and control the profitability and expectations of multi-client CRM consulting projects, from proposal to closure and delivery.
• Manage PMO (Project Management Office) tracking, analyzing deviations between budgeted and actual project costs, and ensuring corrective and preventive measures. A hands‑on approach is required.
• Coordinate with the commercial team to manage client expectations.

Planning and Budgeting

• Collaborate with the technical leadership (CTO) to ensure focus on project efficiency.
• Manage and control project budgets, ensuring optimal allocation of resources and personnel.

Operational Performance Analysis

• Work with the Operations team to focus on project contribution margin, resource utilization, and process efficiency.
• Identify areas for operational improvement and propose solutions to optimize the profitability of the project portfolio.

Support to Management and Project Leaders

• Provide advice to management and project leaders for decision‑making, acting as a strategic partner and leader.
• Collaborate with the Solutions leadership to provide feasibility analysis for new projects and partnership proposals, anticipating financial and implementation risks.

Experience

• Proven experience of at least 3–5 years in a role with similar responsibilities in the consulting or technology implementation services sector.
• Demonstrated experience in project management and client management.
• Valuable : Specific experience in implementing CRM solutions (Salesforce or Microsoft Dynamics 365) or ERP in commercial areas.
• Experience in a multi‑client PMO environment, with the ability to manage and report on a portfolio of simultaneous projects.

Skills

• Advanced Excel / Google Sheets skills (pivot tables, financial models).
• Experience with management software, CRM, and Business Intelligence tools (Power BI or Tableau).
• Knowledge of project management methodologies (PMI, Agile, PRINCE2, etc.).
• Functional knowledge of databases and data governance.
• Analytical ability and strategic vision for decision‑making.
• Strong communication and collaboration skills with multidisciplinary teams.
• Demonstrated proactivity, results orientation, and the ability to work under pressure in a project environment.
• Drive, change management, and initiative.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development : Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer‑centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end‑to‑end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education and Non‑Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing and Analytics.

Client satisfaction is at our core (rating : 4.9 / 5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values : #Talent, #Flexibility, #Commitment and #Innovation. We grow #Together.