PLC Programmer

K-LAGAN; Vitoria; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A technology solutions company located in Vitoria, Spain is seeking a Customer Support Technician – Controls. In this role, you will provide remote and on-site technical support, manage customer issues, and ensure system reliability. The ideal candidate will have a bachelor's degree in Electrical Engineering and solid knowledge of SIEMENS automation tools. This position is primarily remote with occasional travel required.

Servicios

Team-building activities

Ongoing support and follow-up

Career & Training courses

Birthday off

Discounts on childcare and gym memberships

Formación

• High level of Spanish and intermediate English; French or German is a plus.
• Excellent communication and customer orientation skills.
• Bachelor’s degree in a related field is required.

Responsabilidades

• Provide technical support for clients both remotely and on-site.
• Investigate and resolve technical problems.
• Document technical solutions for customer issues.

Conocimientos

Solid knowledge of SIEMENS Simatic Step 7

Communication skills

Hands-on experience with TIA Portal

Customer orientation

Team player

Proficiency in MS Office

Knowledge of fieldbus systems

Educación

Bachelor’s degree in Electrical Engineering

Herramientas

WinCC

Frequency inverters (Lenze, SEW)

Descripción del empleo

Customer Support Technician – Controls.

We are looking for a Customer Support Technician – Controls to join our team. In this role, you will provide technical support to clients both remotely and occasionally on-site, ensuring customer satisfaction and system reliability.

Key Responsibilities :

• Ensure the reception, processing, and documentation of issue reports within first- and second-level support.
• Take ownership of customer issues and manage them through to resolution.
• Investigate, diagnose, and resolve technical problems in automation and controls systems.
• Provide support in rotating shifts (morning / afternoon / evening) covering the time window from 6 : 00 to 22 : 00, plus active on-call duty for emergencies (response within 30 minutes).
• Escalate issues according to established procedures when required.
• Generate and maintain technical documentation.
• Perform modifications and updates to existing installations.
• Travel to customer sites when necessary (up to 30%).

Requirements – Education & Soft Skills :

• Languages : Spanish (high level) and English (intermediate). Additional French or German is an advantage.
• Excellent communication skills and customer orientation.
• Team player, proactive, self-sufficient, and persistent.
• Commercial awareness and ability to understand customer needs.
• Commitment to continuous learning and willingness to train others.
• Bachelor’s degree in Electrical Engineering, Industrial Electronics, Automation Control Engineering, or equivalent.
• Valid driving license.

Technical Skills :

• Solid knowledge and hands‑on experience with SIEMENS Simatic Step 7 and TIA Portal.
• Experience with visualization systems (WinCC, WinCC Flexible, Zenon).
• Knowledge of servo and frequency inverters (Lenze, SEW).
• Familiarity with scanners (SICK, Leuze).
• Experience with vision systems (Keyence, Datalogic).
• Knowledge of fieldbus systems (Profinet, Profibus, ASi, Profisafe).
• Ability to read electrical drawings.
• Strong electrical knowledge.
• Proficiency in MS Office tools (Word, Excel, OneNote, etc.).

Preferred Experience :

• PLC / Controls helpdesk support.
• Commissioning activities at customer sites.
• Experience in automated warehouse systems.

Additional Information :

• Work is primarily remote, but occasional travel to customer sites is required.
• Shifts are 8 hours long, covering 6 : 00 to 22 : 00, with central shifts rotating depending on team availability.
• On-call duty applies during nights, weekends, and public holidays, with additional compensation for availability and backup support in case of extended incidents.

What do we offer you?

At K-LAGAN, we want you to fully enjoy the experience of being part of our team, which is why we offer :

• Team-building activities.
• Ongoing support and follow-up.
• Career & Training Department offering a wide range of courses.
• Special events : Summer Dinner, Christmas Dinner, and Solidarity Day.
• Birthday off : Enjoy your day how, where, and with whom you like!
• Discounts on childcare, gym memberships, and more…

Think this could be the right opportunity for you?

Apply now!