Platform Adoption & Transformation Lead

Ingram Micro; Santander; Presencial; EUR 70.000 - 95.000; Jornada completa

Descripción de la vacante

Ingram Micro is seeking a Platform Success Manager to ensure digital platform capabilities translate into measurable business value across global initiatives. You will bridge business leaders, regional teams, and the Global Platform Business to drive adoption and transformation.

Join a team guiding platform adoption and process standardisation, with a focus on delivering measurable outcomes and sustained platform usage. English fluency is required, with exposure to multiple European regions.

Formación

• Experience leading digital transformation or platform adoption initiatives.
• Strong business acumen and ability to connect technology to business results.
• Knowledge of CRM, analytics, automation, AI-enabled tools, or digital platforms.
• Ability to influence and engage stakeholders across functions and geographies.
• Experience driving change management and process improvement.
• Strong analytical, problem-solving, and communication skills.
• Fluent English required; additional European language(s) are a plus.

Responsabilidades

• Drive adoption and utilization of Xvantage, CRM, IDA, Zendesk, and other platform capabilities.
• Partner with country and regional leaders to align platform initiatives with business goals.
• Lead onboarding and enablement activities for standardized platform processes.
• Champion process harmonization, operational excellence, and continuous improvement.
• Coach teams on maximizing platform capabilities to improve productivity and performance.
• Monitor adoption and business impact metrics, providing insights and recommendations.
• Serve as the key link between regional teams and Global Platform Business.
• Support deployment, change management, and optimization of platform initiatives.

Conocimientos

Digital transformation

Platform adoption

Business enablement

Stakeholder influence

Change management

Analytical skills

Communication skills

English fluency

Herramientas

CRM

IDA

Zendesk

Xvantage

Descripción del empleo

Ingram Micro is seeking a Platform Success Manager to ensure digital platform capabilities translate into measurable business value across global initiatives. You will bridge business leaders, regional teams, and the Global Platform Business to drive adoption and transformation.

Join a team guiding platform adoption and process standardisation, with a focus on delivering measurable outcomes and sustained platform usage. English fluency is required, with exposure to multiple European regions.