Planning & Engineering Business Analyst (Associate - Standard - Senior)

FedEx Group; Madrid; Híbrido; EUR 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical care including dental

Hybrid working policy

Tuition Assistance Program

Employee Assistance Program

Descripción de la vacante

FedEx is seeking a Planning & Engineering Business Analyst to join GTS Europe, focusing on analyzing, redesigning, and optimizing business processes to drive efficiency and service excellence across Operations, Technology, Regulatory, and Compliance teams.

The role involves gathering requirements, supporting UAT, and partnering with IT and business stakeholders. It offers a hybrid work model, travel opportunities across Europe, and strong career development within a global logistics leader.

Formación

• Strong analytical thinking and communication across functional groups.
• Willingness to travel 25% or more to FedEx locations in Europe.
• Fluency in written and spoken English.
• Preferably MBA or related master's and BA certificate or willing to study.

Responsabilidades

• Gather, validate and document detailed business needs, user stories, and functional specifications
• Evaluate business requests against corporate strategy
• Handover requirements to development teams
• Support UAT and assist with change management
• Recognize and recommend opportunities for innovations
• Take ownership of initiatives and drive them independently
• Maintain close partnerships with IT, Operations and Regulatory
• Engage with all levels of business stakeholders to identify business needs

Conocimientos

Analytical thinking

Interpersonal communication

Root-cause analysis

Requirements documentation

Tech affinity

Travel willingness

English fluency

Business analysis

Customs clearance knowledge

Educación

MBA or related master's

Business Analyst certificate

Descripción del empleo

Join GTS Europe Planning & Engineering as a Business Analyst and be at the forefront of transforming how our organization works.
In this high-impact role, you will partner with Operations, Technology, Regulatory, Compliance, and Business teams to analyze, redesign, and optimize Business flows, driving productivity, efficiency, and operational excellence.
Leveraging your expertise in business analysis, and continuous improvement, you will shape scalable, future-ready solutions that align with strategic goals, streamline workflows, and elevate service delivery. If you're passionate about innovation, collaboration, and creating meaningful business impact, this is your opportunity to help build the smarter, more efficient organization of tomorrow.

We have an exciting opportunity for you to join our team as a Planning & Engineering Business Analyst (Associate - Standard - Senior):

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What you will be doing:

• Gather, validate and document detailed business needs, user stories, and functional specifications
• Evaluate business requests and needs against the corporate strategy
• Hand-over requirements to development teams
• Support user-acceptance testing (UAT) and assist with change management
• Recognize and recommend opportunities for innovations
• Take ownership of initiatives and work independently to successful conclusion
• Maintain close partnerships with collaborating departments e.g. IT, Operations and Regulatory.
• Engage with all levels of business stakeholders to identify business needs

What do you bring with you:

• Strong analytical thinking capabilities
• Excellent interpersonal & communication skills with the ability to interact effectively throughout various functional groups and hierarchical levels
• Strong aptitude for root-cause analysis and strategic prioritization
• Experience in designing and documenting business/system requirements.
• Affinity with technology and innovative mindset
• Willingness to travel frequently (25% or more) to various FedEx locations in Europe
• Fluency in English (both written and spoken) to present to technical and business audiences
• Previous exposure to Customs Clearance and Business Analysis is an advantage
• Preferably: Business school/University level education, in business-administration (MBA), business-engineering, master’s in information technology or business analytics, or similar
• Preferably: Business Analyst certificate, or willing to study to obtain this

What do we offer:

• Impact on business at strategic level and exposure to middle and upper management
• A unique and challenging position in an innovative, international, and dynamic working environment
• Package of non-wage benefits (medical care including dental package; life insurance; multisport/mybenefit, extensive learning resources to further develop your skills and knowledge, including online language courses)
• Beside a competitive benefits and reward package we offer our employees a wide array of formal training and on the job learning opportunities to bring your career in FedEx to the next level
• Hybrid working policy, where team members have the opportunity to combine the benefits of working in the office and some days working from home
• Tuition Assistance Program
• Employee Assistance Program for you and your family in difficult life situations

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.