Payroll Application Customer Support Consultant - Finnish speaker

SD Worx; Armilla; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading European payroll provider in Spain is seeking a skilled Application Support specialist to join their team. The role involves contributing to payroll system development, creating training materials, and providing expert customer support. The ideal candidate should have experience working with B2B clients and understanding payroll processes. Fluency in Finnish and English is required. This position offers a flexible working schedule and comprehensive benefits.

Servicios

Comprehensive training and development programs

Flexible working schedule

Private medical insurance 100% covered

25 vacation days

18 hours off for personal matters

Reduced summer hours

Edenred flexible retribution options

Laptop and equipment provided

Workation opportunities

Learning opportunities

Formación

• Experience in customer support with B2B clients.
• Understanding of payroll processes is essential.
• Ideally, experience with payroll systems is required.

Responsabilidades

• Contribute to payroll system development and testing new functionalities.
• Create instructions and deliver training sessions.
• Provide expert customer support for payroll systems.

Conocimientos

Customer support experience with B2B clients

Understanding of payroll processes

Hands-on experience with payroll systems

Strong problem-solving skills

Excellent communication skills

Fluent in Finnish and English

Customer-oriented mindset

Proactive attitude

Educación

Bachelor's degree or equivalent experience in a relevant field

Descripción del empleo

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.Are you ready to join us?

About the role :

As part of our Application Support team in the Consulting and Support business unit, you will :

• Contribute to payroll system development by preparing specifications and testing new functionalities.
• Create clear instructions and deliver product‑specific training sessions for both colleagues and customers’ superusers.
• Provide expert customer support, helping SD Worx customers to get the most out of our SD Worx W payroll system (formerly Aditro W, Personec W) and related solutions such as SD Worx Verkkopalkka, SD Worx Vira, and SD Worx Portal.
• Handle service requests, provide application guidance, and resolve incidents in collaboration with customers.

You will work closely with customers’ superusers and payroll specialists, and collaborate with our system development, consulting, and service teams.

What we expect from you :

• Experience in customer support with B2B clients
• Understanding of payroll processes
• Ideally hands‑on experience with payroll systems
• A passion for advising and training others
• Strong problem‑solving skills
• A bachelor’s degree or equivalent experience in a relevant field
• Excellent communication skills, fluent in Finnish and English
• Strong interpersonal skills and a customer‑oriented mindset
• Enthusiasm and a proactive attitude

What do we offer?

🏝️ Comprehensive training and development programs.

🏝️ Flexible working schedule

🏝️ Private medical insurance 100% covered by SD Worx

🏝️ 25 vacation days

🏝️ 18 hours time offfor personal matters

🏝️ Reduced summer hours : 36 hours instead of 40 per week, for 4 weeks (to be chosen in July or August)

🏝️ Edenred flexible retribution options : meal vouchers, transport vouchers, etc.

🏝️ Laptop and equipment provided

🏝️ Workation : possibility to work from any SD Worx location (4 weeks per year, EU only)

🏝️ Learning opportunities : language courses (as per availability), individual training bonus, an individual development plan, and professional training

🏝️ Career growth : whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.